Looking for a Receptionist & Office Manager for a general family dental practice in Kitsilano. This is a replacement position for someone who has been working with us for almost 10 years so we are looking for someone interested in a long term commitment. We are looking for a leader that takes initiative, takes pride in their work, and cares about our patients.

We need someone to oversee daily operations, ensure smooth administrative workflows, delegate tasks, effectively lead the administrative team, and be able to focus on customer service.

You will be responsible for:

- Managing daily operations of the dental office, including billing & taking payments, submitting insurance claims, scheduling appointments, accounts receivable, oversee patient flow, and staff schedule coordination for productivity.
- Treatment coordination, presenting plans, pre-authorizations/estimates and follow-up, booking outstanding treatment.
- Audit chart accuracy, billing errors, and scheduling conflicts.
- Supervising receptionists providing guidance and support to maintain high performance standards.
- Coordinating with staff to facilitate smooth communication between office members for productive and optimal patient care. Handle human resources functions such as onboarding new team members, and help be the first step in addressing employee concerns.

Qualities we are looking for:
- Organized with attention to detail and able to multitask and prioritize tasks as you will have many people coming to seek your time.




- Friendly and composed, patients and staff will look to you as the voice of authority at the front desk.
- Takes initiative and ownership, able to identify and fix problems without being directed.

Requirements:
- Legally eligible to work in Canada.
- Fluent written and spoken English, excellent communication skills.
- Dental office experience, preferably some management experience.
- Cleardent software experience appreciated.

What we offer
- $28–$36/hr depending on experience, performance reviews and subsequent appropriate compensation will be given.
- Extended health and dental coverage, uniforms, free onsite parking, dental conference registration, continuing education as appropriate.
- Hands-on training (in-person and remotely) from exiting office manager.
- A stable, established, private, non-corporate dental practice.

To apply:

Send us your resume with a cover letter outlining what you will bring to the position and your professional goals.

Benefits

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Pacific Dental Conference registration

Experience:
- Dental receptionist: 2 years minimum

Licence/Certification:
- Dental Receptionist Certification

Work Location: In person

Pay: $28.00-$36.00 per hour

Expected hours: 40.0 per week

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking

Work Location: In person

📌 Dental Reception & Office Manager (Vancouver)
🏢 Kits Family Dental
📍 Vancouver