Elevate client engagement as a Digital Customer Success Advisor with Trackforce. Enhance adoption and retention through innovative digital-first strategies in a hybrid work environment. Join Trackforce in a pivotal role, guiding customers through their digital journey.

With at least two years of experience in Customer Success or Account Management, you will implement automated engagement to support a high-volume portfolio. Your focus on retention outcomes will drive value and satisfaction in our SaaS platform. Key Responsibilities:

- Execute automated customer engagement strategies
- Ensure effective onboarding and ongoing education
- Monitor account health and usage metrics
- Develop scalable communications and digital training
- Collaborate across teams to enhance customer experience Requirements:
- Minimum 2 years in a customer-facing role
- Experience with digital engagement strategies
- Ability to manage customer retention metrics
- Solid written communication and tech-savvy skills
- Proven track record in identifying expansion opportunities Contribute to client success and digital adoption as part of Trackforce's dynamic team.

📌 Digital Customer Success Advisor at Trackforce (Montreal)
🏢 Trackforce
📍 Montreal