OverviewManager, Commercial Operations - Remote Canada. The Commercial Operations Manager is responsible for the operational alignment of revenue-generating teams across the full client lifecycle to drive growth, operational clarity, and efficiency. This role provides leadership to the Commercial Operations team to support and improve the efficiency, effectiveness and scalability of Sales and Marketing teams. The role owns the forecast, sales modeling, compensation plan, territory alignment, margin analysis, and overall health of the pipeline.Base pay$125.00/yr - $147.00/yrAbout Smile Digital HealthSmile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. Our platform enables people and organizations to better manage healthcare data and support delivery across care teams and health systems. We strive towards better global health and were ranked on Deloitte 's Technology Quick 50 for 2024.ResponsibilitiesMaintain and improve a Sales and Revenue Operations model to support the growth of Smile Digital Health.Ensure the CRM is accurate,



optimized and regularly updated to maintain pipeline reporting, customer lifecycle data, and forecast modeling.Provide strategic recommendations to optimize systems and processes to enable customer-facing teams.Design, implement, and scale revenue generating processes using data and technology to streamline workflows that improve sales velocity.Lead a team of Analysts, SF Admin, and Sales Operations who support sales, marketing, and revenue tooling.Hire, train, and coach Commercial Operations team members to ensure continuous growth and development.Oversee the deal desk function, including standardized deal review and approval processes, pricing and discount guidelines, and collaboration with sales, legal, and finance to ensure favorable margins.Serve as a subject matter expert on projects to design and implement processes and tools for effective sales planning and forecasting.Collaborate with finance on sales and commission forecasts.Lead strategy and vision of intelligent goal setting through market segmentation, quota setting, and

📌 Manager, Commercial Operations (Toronto)
🏢 Smile Digital Health
📍 Toronto