The Kativik Regional Government (KRG), a supramunicipal body with jurisdiction over the territory of Québec located north of the 55th parallel, is looking for an energetic and motivated individual to work in the capacity of:CUSTOMER SERVICE REPRESENTATIVE TIER 2Reporting to the Network Operations Coordinator and working closely with the other employees of the Tamaani section, the Customer Service Representative Tier 2 assists the Customer Service team and provides "level 2+" support on network-related issues. The duties and responsibilities of the Customer Service Representative Tier 2 are but not limited to:Monitor all network traffic segments and address potential issues stemming from changing patterns; Assist CustomerService team and provide "level 2+" support on network related issues; Assist customers with internet access, web streaming and web conferencing issues, applications, and projects; Ensure proper documentation of all systems related to network activities and infrastructure; Assist with themanagement of the Internet service billing system; Assist Tamaani Internet customers with web streaming and web conferencing applications and projects; Work with resources within KRG and/or with outside contractors as required; Advise the Senior Network Administrator, Coordinator,



and Assistant Director on major issues, infrastructure changes, and future requirements; Perform any other tasks as requested by the supervisor.REQUIREMENTS :College level diploma in technology or 2 years of experience in a related field is an asset; Positive oral and written communication skills in at least two (2) of the following languages: Inuktitut, English, French; Prior experience working with wireless networking (both the software and physical aspects of RF networking); Strong troubleshooting skills and the ability to resolve unforeseen network problems; Ability to transfer his/her knowledge to others; Strong focus oncustomer service-oriented personality; Good verbal andwritten communication skills; Place of work: Kuujjuaq, QuebecSalary: Minimum $45,942 and maximum $77,337 annuallyCost-of-living differential: minimum $8,500 annually; Food allowance: minimum $4,216 annually; Annual leave trips: maximum of 3 per person annuallyGroup Insurance; Vacation: 20 days/year; Seniority level: Entry levelEmployment type: Full-timeJob function: Administrative, Information Technology, and OtherIndustries: Computer and Network Security and IT Services and IT Consulting

📌 Customer Service Representative Tier 2 (Kuujjuaq)
🏢 Kativik Regional Government
📍 Kuujjuaq