Service Desk Analyst – Servicenow (Snow) (Victoria)

Service Desk Analyst – Servicenow (Snow) (Victoria)

16 Oct
|
Integro Softwares
|
Victoria

16 Oct

Integro Softwares

Victoria

Job Title - Business Analyst - Operational Systems Modernization (Contract)Location - Remote in British ColumbiaTerm - 12 monthsThe roleWe are hiring one Business Analyst to support a live operational platform used by field and headquarters staff to make time-sensitive safety and service decisions. The current system is already in production. This role focuses on remaining enhancements, integrations, reporting, user adoption, and retirement of older applications.What you will doElicit requirements and write user stories and acceptance criteriaDocument current and future-state processesFacilitate sessions with operations staff, delivery teams, and vendorsSupport data migration, integrations, and reporting requirementsSupport testing, UAT, training materials, and knowledge

📌 Service Desk Analyst – Servicenow (Snow) (Victoria)
🏢 Integro Softwares
📍 Victoria

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