Job DescriptionWhat is the opportunity?As the Manager of Operations Process Engineering, you will act as a lead and critical contributor to Technology & Enterprise Operations’ (TEO) transformation programs to meet our core goals of enhancing assigned operational domains - Cash Services, Payments & Trade, and Finance Shared Services Operations.Our team is specifically accountable for conducting comprehensive current state analysis, identifying re‑engineering and AI/automation opportunities, developing business cases, and designing future‑state processes that result in improvements to efficiency, productivity, digitization, and risk reduction. This pivotal role directly contributes to operational excellence and innovation across the department.What will you do?Process Re-Engineering:Conduct comprehensive current-state process diagnostics and root cause analysisIdentify and document re-engineering, automation, and AI opportunities with clear business rationale and impact potentialCreate process maps at varying levels—from end-to-end process flows to granular step-by-step designs—for both current and future state processesOpportunity Assessment & Business Case Development:Evaluate opportunities for AI, GenAI, RPA, and workflow automation for feasibility and scalabilitySupport business case development and ROI analysisFuture State Process Redesign and Transformation Delivery:Design future-state processes and document detailed process logic, business requirements,and capabilitiesCollaborate in cross-functional redesign, solutioning, and feasibility sessionsStakeholder Engagement:Build effective working relationships with Ops Center SMEs, process owners, IT, Data, and RiskCommunicate findings and recommendations with clarity; participate in workshops and design sessions to gather requirements and validate solutionsIdentify and elevate risks, dependencies,



and compliance considerations to Senior Manager for governance reviewWhat do you need to succeed?Must HaveBachelor’s or Master’s Degree in Industrial Engineering, Business, Innovation, Technology Management or related field3+ years of experience in process improvement and IT transformation:Deep understanding of process design, mapping, value stream analysis, and Lean Six SigmaAbility to create transparent, comprehensive process documentation, design specifications, and work product documentation to enterprise standardsStrong communication skills with proven ability to facilitate cross-functional meetingsInterest in and basic understanding of technologies (Generative AI, Agentic AI, ML, RPA)Intermediate proficiency in data analysis to support business case developmentStrong PowerPoint presentation skillsSelf-motivation and ability to thrive in dynamic, fast-paced environmentsStructured problem-solving, curiosity, and critical thinking capabilitiesNice to HaveProcess improvement certification (in Lean, Six Sigma, or equivalent)Experience in or knowledge of Product Ownership and/or SDLC/AI-DLCFamiliarity with Financial Services OperationsWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities,



and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamOpportunities to do challenging workOpportunities to take on progressively greater accountabilitiesJob SkillsAgile Methodology, Analytical Thinking, Business Cases, Business Requirements, Business Transformation, Decision Making, IT Transformations, Lean Six Sigma (LSS), Problem Solving, Process Engineering, Stakeholder ManagementAdditional Job DetailsAddress:180 WELLINGTON ST W:TORONTOCity:TorontoCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:TECHNOLOGY AND OPERATIONSJob Type:RegularPay Type:SalariedPosted Date:2026-09-29Application Deadline:2026-10-14Note ** : **Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.#J-18808-Ljbffr

📌 Manager, Operations Process Engineering (Winnipeg)
🏢 RBC
📍 Winnipeg