Minga means community . We’re building the Student Behavior Platform schools can’t live without, and we’re having fun doing it. You’ll have the autonomy to do your best work and a community that has your back every step of the way.

Whether at our Kelowna HQ or remote, you’re a vital part of a team that cares as much about the people as the product. Everything we do supports the educators and students we serve, creating a ripple effect of connection in schools everywhere. Ready to be part of the community?

Come help us make school life better for everyone. Reporting to the CRO the Director, Account Management owns Minga's post-sale commercial motion including retention, expansion, and customer health for the Account Management organization. The Director, Account Management will lead the x2 Managers, Account Management and are ultimately accountable for GRR, NRR, and the quality of every customer relationship in the book.

This is a leadership role that operates at two levels simultaneously: setting the strategic direction for how Minga retains and grows its customer base, and being close enough to the team to know when something needs to change before the data tells you. You are the bridge between the AM organization and the rest of the company, bringing the customer perspective to Product, partnering with Sales on the expansion motion, and reporting the commercial health of the book to the executive team. Lead and develop the x2 Managers, Account Management, setting the direction and performance standards for the function Create a culture of ownership, proactivity, and commercial accountability across the Account Management team As needed,



support recruitment of talent into the management layer; Allocate resources across the AM team as the customer base and growth targets evolve set the strategy for how the post-sale org delivers on them Design and maintain the customer segmentation model — defining how accounts are tiered, resourced, and managed based on size, complexity, and strategic value Build the early-warning and intervention system that catches churn risk before it becomes churn Customer Strategy & Advocacy define the cadence and format by account tier Own the advocacy and reference pipeline, building a network of champion districts that accelerate new sales Represent the customer voice to the executive team and Product organization; Work with Marketing and Customer Experience on customer marketing programs, case studies, and co-selling motions Coordinate with the Implementation function to ensure AM handoffs from go-live are complete and actionable Report AM team performance including GRR, NRR, health trends, churn analysis to the executive team on a regular cadence health by tier, renewal pipeline, and team capacity Relationships established with the Director of Sales, Director of Customer Experience, Product, and leadership team.

Updated customer segmentation model and resource allocation strategy for the AM team Individual development plans in place for each AM in partnership with the Manager, Account Management Net Revenue Retention (NRR Healthy,



growing advocate and reference pipeline AM team retention - building an environment people want to stay and grow i n 5-8+ years in customer success or account management in B2B SaaS, with at least 3 years leading managers or senior leaders ~ Experience building and scaling account management organizations in a named-book, renewal-focused model ~ Strategic thinker with the ability to design customer segmentation models, retention programs, and expansion motions ~ Strong cross-functional leadership - you've partnered effectively with Sales, Product, and Marketing to improve commercial outcomes ~ Excellent executive communication - you present performance data clearly and drive decisions at the leadership level ~ HubSpot or equivalent CRM and CS tooling experience ~ K-12 EdTech or education sector experience is a robust asset Commercially sharp and analytically driven, you make decisions based on data, not instinct alone A clear and confident communicator at the executive level, you don't just report results, you explain what's driving them and what you're doing about it Mission-aligned - you believe that customer retention and customer success are the same thing, and that Minga's impact on schools depends on getting it right OTE: $165,000-$205,000 + Equity At Minga, we believe compensation should reflect impact, fairness, and market alignment , supporting our mission to empower educators and students while building a high-performing, people-first culture. Our standard is to pay at or near the midpoint of the range unless there is a clear business rationale to vary. We also conduct annual compensation reviews in November, which take into account both market benchmarks and individual performance.

📌 Director, Account Management (INTERNAL APPLICANTS ONLY) (Kelowna)
🏢 Minga
📍 Kelowna