It is a B2B Flights as a Service provider and a world leader in virtual interlining. Operating from offices in Canada, India, and Poland, Tripstack is the gateway into Etraveli Group’s world leading tech platform - giving partners access to global flight content, virtual interlining, and a full suite of services including payments, fraud prevention, pricing, and customer support. As a world leader in virtual interlining technology, Tripstack connects non-partner, low-cost and full-service carriers, enabling the creation of unique and flexible itineraries through a simple, cost-effective API.

Its technology ingest over 30B price points and handles over 240 million searches daily. Through partnerships with airlines, OTAs, and other distribution channels across the globe, Tripstack expands networks, drives new revenue streams, and offers more choice at competitive prices, all backed by robust technology and traveler protection.

The scope is global IT for the company: the laptops and desktops our people work on, the SaaS and licences they use, the hardware and network in our three offices, and the procurement, vendor management, spend tracking, and capital planning that sit behind all of it. You own the IT budgeting and are accountable to the CTO and Finance for where the money goes. You will work closely with our Security, SRE, People, and Finance teams, and are the single point of accountability for IT across all three offices.

Run global IT operations Own onboarding and offboarding from the IT side: accounts, hardware, and access provisioned before day one and revoked completely on exit, with evidence Own office IT in all three locations: network, Wi-Fi, meeting rooms and AV, printers, and physical access systems where they fall under IT Administer the collaboration stack - Google Workspace, Slack, Atlassian, and the long tail of SaaS - including licence hygiene, integrations, and lifecycle Act as the escalation point for anything IT-related that affects the business, and communicate status plainly to leadership when something is broken Own IT procurement and vendor management Own all IT purchasing globally: hardware,



peripherals, software, SaaS subscriptions, telecom, and IT services, with a consistent request-to-purchase process across three countries and currencies Own IT spend tracking and capital planning Own the IT operating and capital budget end to end and report against it monthly with Finance Build and maintain a multi-year OPEX/CAPEX plan: device refresh cycles, office infrastructure, and one-off investments GCP, AI tools, etc.), identify unused seats, duplicate tools, and shadow IT, and bring them under management Implement and maintain the endpoint security baseline with our Manager, Security: MDM enforcement, disk encryption, EDR, OS and application patching, and local admin control Own identity and access administration for corporate systems in partnership with Security and SRE e.g. SSO coverage, group hygiene, and periodic access reviews Create a clear boundary with SRE on what is corporate IT and what is production infrastructure, so nothing falls between the two functions Improve how IT works Automate the repetitive parts of provisioning, licensing, and reporting, and use AI tooling where it reduces manual effort without reducing control Proven experience running IT operations for a company of similar size, including direct management of an IT team and accountability for an IT budget ~ Strong procurement and vendor management track record: negotiating SaaS and hardware agreements, managing renewals, consolidating vendors, and working with Finance and Legal on contracts ~ Budget ownership: building and reporting against an IT opex and capex budget, asset accounting, and multi-year capital planning ~ comfortable presenting cost and risk to executives in plain terms ~8+ years in IT operations,



at least 3 in a management role ~ Experience running IT as a subsidiary or business unit inside a larger group Experience supporting a software engineering organization, where the users are technical and the device and access needs are different from a typical corporate workplace Experience with SaaS management platforms and spend intelligence tooling, and a record of measurable savings from licence and vendor consolidation Experience operating IT controls inside a PCI DSS, ISO 27001, or SOC 2 audited environment, including producing evidence for auditors Regular use of AI tools in your own work and a view on where they help an IT function and where they do not Additional Experience That Would Be Considered An Asset Familiarity with ITIL or a comparable service management framework, applied pragmatically rather than by the book Scripting for automation - Python, Bash, or Apps Script - enough to automate reporting and provisioning tasks Exposure to travel technology or another regulated, high-availability industry At Tripstack, we proudly believe in embracing diversity. This is true for our team, clients, communities and stakeholders.

We encourage applications regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other grounds protected by law. The targeted pay range for this position in the following location is: Canada - Toronto Office : 100, 000 - 150,000 CAD / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, or other benefits. We use AI in our hiring process.

📌 Director, IT Network Operations --FULLTIME (Toronto)
🏢 TripStack
📍 Toronto