Job Type:PermanentDepartment:Salary:$79,576.00 - $99,471.00Close Date (closes at 12:00 am on date noted below):July 20, 2026Hours per Week:35Openings:1Position SummaryAbout MiltonJoin one of Ontario’s fastest-growing and most agile municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.What We Offer?This position is eligible for the following:Annual Salary Range: $79,576 - $99,471Benefits: Regular full-time employees receive a comprehensive benefit package, with all premiums paid by the Town, an Employee Assistance Program, top-up maternity/parental leave benefits and life insurance.Eligibility to participate in the OMERS pension planPaid time off, including vacation, incidental and volunteer daysEmployee perks/discounts: Discount on Active Living Pass and PerkopolisFlexible work arrangements, including hybrid work options and participation in the Town’s compressed work-week program (for eligible positions)For further details of what we offer,Position SummaryReporting to the Supervisor, Cultural Services, this position provides leadership for front-of-house operations at the FirstOntario Arts Centre Milton (FOACM) and oversees the administrative coordination of facility rentals, ticketing, client services, and related event support. Acting as the primary liaison for facility bookings and client needs, the Coordinator supervises front-of-house staff and volunteers, builds relationships with client groups, community organizations, and patrons, and ensures timely,



accurate communication to support successful events and high levels of customer satisfaction.Major Job ResponsibilitiesKey Responsibilities Include:Oversees the Request-to-Book process, responds to client requests in a timely manner, and gathers information from clients to complete internal approval process for bookingLiaises with clients to identify and confirm ticketing administration requirements and front-of-house needs to support the successful delivery of eventsPrepares estimates, tracks onsite changes during shows/events, and prepares final billing for clientResponsible for knowledge and understanding of rental policies and procedures (i.E., terms and conditions, insurance, special occasion permits, and applicable music licensing requirements, including Entandem licensing)Ensures required client documentation is complete and submitted in advance of events (i.E., insurance, billing, marketing requirements) and communicates event details to relevant team members to support safe, coordinated service deliveryProvides leadership and oversight of front-facing customer service functions and communication channels, ensuring high-quality customer service and adherence to establishedOversees the administration of online ticket sales, ensuring all ticketing content is accurate, current, and reflects relevant information for performances and clientsResponsible for ensuring bar/concessions product inventory is stocked and areas are maintainedDevelops and manages departmental schedules to meet operational and client needs, ensuring alignment with policies and service requirementsAdministers bi-weekly payroll in compliance with organizational policies and proceduresProvides daily direction,



coaching and support to all employees as neededEducation & ExperienceMinimum QualificationsPost-secondary diploma in Business/Arts Administration or related field, or an equivalent combination of education and experienceThree (3) years’ experience working in client services, ticketing administration and facility booking administrationPreferred QualificationsPost-secondary degree in Business/Arts Administration or an equivalent combination of education and facility booking experienceFive (5) years’ experience working in theatre operations within a customer service and sales environmentThree (3) years progressive supervisory experience in a municipal, recreational, or cultural settingExperience working with volunteersDemonstrated experience supporting hospitality, concessions, or bar services including customer service, inventory, and cash-handling processesNote to ApplicantsThis posting is for an existing job vacancy.The Town is an equal prospect employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practices.We thank all who apply, however only those selected to move forward in the process will be contacted.AccommodationsShould you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.How to ApplyInterested applicants are invited to apply online at www.Milton.Ca under the Employment Opportunities section. Please ensure your application is submitted by 11:59 pm on July 19, 2026.If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.#J-18808-Ljbffr

📌 Coordinator, Cultural Services (Client Services) - C$79,576 - C$99,471 A Year (Winnipeg)
🏢 Town of Milton
📍 Winnipeg