Step into the Customer Experience Analyst role at Direct Energy, an NRG company, located in Edmonton. This position focuses on resolving escalated inquiries while improving customer relations.As the Customer Experience Analyst, you'll liaise with customers and various regulatory bodies to ensure timely and effective communication. An empathetic approach combined with strong analytical skills is necessary to identify improvement areas and prevent future issues, supporting the company's mission to deliver exceptional service.Key Responsibilities:Engage with customers to resolve escalated inquiries professionallyPrepare and submit formal responses to regulators and mediaInvestigate accounts to determine root causes of issuesReview and enhance service processes collaborativelyManage interactions on Direct Energy's social media channelsRequirements:Minimum 2 years of customer service experienceBachelor's degree preferred in relevant fieldsOutstanding verbal and written communication proficiencyStrong problem-solving and team collaboration skillsAbility to thrive in a fast-paced, agile environmentUtilize your communication and analytical skills to drive customer satisfaction at Direct Energy.

📌 Customer Experience Analyst For Nrg Company (Edmonton)
🏢 NRG Energy
📍 Edmonton