We are seeking a Donor Relations Officer to provide administrative and customer service support for donation processing and donor communications. This temporary position focuses on processing regular donations, responding to donor inquiries, maintaining accurate records, and assisting with donor correspondence.
The successful candidate will have strong customer service and communication skills, excellent attention to detail, and the ability to manage multiple tasks efficiently.
What You'll Do
- Answer incoming phone calls and respond to donor inquiries.
- Process credit card donations accurately and efficiently.
- Prepare and send thank-you cards to donors.
- Retrieve voicemail messages and return calls.
- Prepare and send tribute cards for donations made in dedication to others.
- Process cheque donations.
- Process Christmas card orders.
- Support day-to-day donor service and donation processing activities.
Qualifications
- Strong customer service and interpersonal skills.
- Valuable written communication skills.
- Ability to multitask and manage competing priorities.
- Strong attention to detail and accurate data entry skills.
- Good keyboarding and computer skills.
- Familiarity with Microsoft applications.
- Experience using a Customer Relationship Management (CRM) system, particularly DonorPerfect, is considered a preferred asset.
Staffworks may use AI-enabled tools to assist with recruitment activities while maintaining recruiter involvement and respecting applicable privacy and employment regulations.