CLIENT SUCCESS SPECIALIST RM CAN at The Home Depot in Toronto, ONM3C 4H9At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-SharingProgram to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.With a career at The Home Depot, you can be yourself and also be part of something bigger.OverviewThis is a unique opportunity to join the Home Depot's media team and help to shape the next decade of shopper marketing. We are looking for a Client Strategy Strategist to support the Orange Apron Media (OAM) team by developing and delivering onsite and offsite campaigns using various platforms and tools. In partnership with OAM leadership team, you will help the supplier community achieve their desired campaign goals through continuous optimization and reporting. Additionally, you will play a critical role in the development and implementation of retail media programs and will ensure that campaigns are pacing correctly. The ideal candidate is a key stakeholder in delivering and growing the OAM sales targets and is comfortable having face-to-face client interactions.Key Responsibilities:65%Campaign Management & ExecutionPartner with Sr. Account Specialists and vendors to get assets and build campaigns in Orange AccessReview campaign data to look for optimization opportunities or critical issuesLaunch, manage and track vendor campaigns; spend portfolio budgetsto 95%+ completionLaunch event campaigns and work with marketing on using lock-ups and approved copy and promo messagingWork with production on adjusting and improving creativeOptimize campaigns based on traffic, awareness or conversion as needed to meet or exceed client expectationsHave a 95% success rate with launching campaigns on time20%Planning and AligningCollaborate and partner with Lead Media Planner and Sr. Account Specialists on vendor goals and blocking chartsFollow and improve any part of the campaign build process and utilize the workback scheduleCreate a plan for any underspend and collaborate with Sr. Account Specialist and Lead Media Planner to align with vendor15%Platform ExpertiseUnderstand how to leverage Orange Access to its maximum potential to achieve vendor goalsEmbrace and implement new ad platform capabilitiesWork with data to gain deeper understanding of which tactics and audiences work well with different categories and vendorsTest new ad types within Pinterest or YouTube with key vendors to drive more effective campaignsAction OrientedCommunicates EffectivelyDrives ResultsEnsures AccountabilitySkills:Account ManagementData & Insight DrivenProject ManagementOrganizational skillsProblem-solving and critical thinking skillsAd Platform expertiseDirect Manager/Direct Reports:Reports to Ad Ops ManagerTravel Requirements:LimitedPhysical Requirements:Extended sittingWorking Conditions:Working in an office setting: computer work, camera on virtual meetings, taking support callsUniversity/College degree in a related area of study, or equivalent experienceMinimum Years of Work Experience:2 years+NoneCertifications:NoneOther Requirements/Assets:Prior experience in ad platforms (Facebook, Google Ads, Amazon Ads, etc.)Agency experience is an assetPositive attitude, naturally curiousComfortable operating in a fast-paced workplace (organized & gritty)This role is in the office - Monday to Friday (1 Concorde Gate, North York)In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.Our Core ValuesOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by "doing the right thing" instead of just "doing things right." We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents,



energy and resources to help strengthen the communities we live and work in.Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.Our Core ValuesOur associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.Taking Care of Our PeopleThe key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.Respect For All PeopleIn order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.Doing The Right ThingWe exercise good judgement by "doing the right thing" instead of just "doing things right." We strive to understand the impact of our decisions and we accept responsibility for our actions.Building Strong RelationshipsStrong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.Giving BackAn important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.Creating Shareholder ValueThe investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.Latest NewsApproximately 150 new jobs are coming to Fort McMurray as The Home Depot Canada opens its 28th, and northernmost, Alberta store.The Home Depot Canada is partnering with Ontario Corps to help strengthen emergency preparedness and community resilience across Ontario.A Way Home Canada (AWHC) and The Home Depot Canada Foundation (THDCF) are bringing together youth leaders, policymakers, and community partners on Parliament Hill.

📌 Client Success Specialist Rm Can (Toronto)
🏢 The Home Depot
📍 Toronto