Join Thales in Vancouver as a Product Support Specialist focused on enhancing the customer experience through technical expertise. Deliver solutions for complex product-related issues.In this role, you will collaborate with the Global Support Success team to troubleshoot and resolve customer issues using robust knowledge in Linux and networking. Your independent work will involve diagnosing problems, recommending effective solutions, and ensuring constant communication with engineering teams.



Your ability to manage customer interactions will be key to success.Key Responsibilities:Troubleshoot and resolve technical inquiries via phone and electronic communicationAnalyze and interpret logs to diagnose complex problemsAdvise customers on best practices for product useDocument issues clearly for team visibility and actionCollaborate closely with product and program managers as neededRequirements:Bachelor's degree in a technical field or hands-on experienceAt least 2 years in a similar technical support positionKnowledge of Linux, Active Directory, and networkingExcellent communication and problem-solving abilitiesFamiliarity with virtualization and cloud solutionsUtilize your technical support skills to enhance customer satisfaction at Thales.

📌 Vancouver Product Support Specialist Role
🏢 Thales Group
📍 Vancouver