Department: Central Ambulance Communications CentreThe North Bay Central Ambulance Communications Centre (CACC), part of the North Bay Regional Health Centre, handles approximately 36,000 calls each year using advanced computer-aided dispatch, radio, and telephone systems. It provides 24/7 emergency medical communications for the Districts of Nipissing, Parry Sound, and Temiskaming, while also dispatching six Emergency First Response teams and offering paging services for 20 fire departments. In addition, CACC serves as the backup Fire/911 communications centre for one community.QUALIFICATIONSCertification/Experience/Knowledge:Qualifications as per the North Bay Central Ambulance Communication Centre Performance Agreement required:Must be 18 years of age or olderMust hold an Ontario Secondary School Graduation Diploma (OSSGD) or equivalentMust be able to read, write and speak English language fluentlyBe a holder of a valid standard first aid certificate issued by a training institute approved by the Workplace Safety and Insurance BoardBe a holder of a valid cardiopulmonary resuscitation (CPR) certificate to the level as may be required by the province, and be re-certified in CPR every twenty-four (24) months thereafterSuccessful completion of a Ministry of Health approved Ambulance Communications Course (Entry to Practice Training); requiredMinistry of Health, Ambulance Communications Officer Certificate (valid within past 2 years) requiredAmbulance Communications Officer (ACO) or CACC Team Leader experience requiredDemonstrated computer keyboarding proficiency (40 wpm/90% accuracy) requiredSkills/Abilities:Ability to provide technical direction to dispatchers and ability to observe,



identify and correct operational problems and develop recommendations regarding the effective operation of the CACC requiredStrong organizational skills requiredExcellent communication skills, both verbal and written requiredExcellent interpersonal skills and the ability to work collaboratively with all members of the health team requiredAbility to work with minimal supervision requiredMedical terminology an assetGood attendance and work record requiredMust demonstrate commitment to ensure your safety, the safety of fellow workers, patients, volunteers and visitorsMust support and contribute to a culture of safety and prevention of adverse health events in this organizationBilingualism (Advanced level English/French) is required. All unilingual candidates are encouraged to apply and may be considered if the identified French requirement has been met or there are no successful bilingual candidates. A formal French test will be conducted to evaluate the proficiency level.Pay rate, benefits and other terms and conditions are as per the CUPE (Local 139) CollectiveAgreementNorth Bay Regional Health Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation for disability during any stage of the recruitment process, please indicate this in your application.All new hires are required to complete a Criminal Record Check (CRC) or a Vulnerable Sector Check (VSC), as applicable to the position. A satisfactory result, in accordance with organizational requirements, is a condition of employment.NORTH BAY REGIONAL HEALTH CENTRE IS AN EQUAL CHANCE EMPLOYER

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