Company DescriptionWould you like to be part of an extraordinary team? Do you want to elevate your career with a global luxury brand offering extensive development opportunities? Would you like to utilize global perks & privileges & enjoy a competitive wage + attractive benefits package?ResponsibilitiesUphold the highest standard of customer service by demonstrating and applying Forbes 5 Star service standards at all timesConsistently deliver gracious, thoughtful and personalized service in every guest interactionTake ownership of the VIP and Fairmont Gold guests’ experience to ensure all standards and operating procedures are adhered toReview all VIP and Fairmont Gold reservations to ensure requests are met; assign guest rooms to best meet guest needs and preferences while monitoring inventory to assist in maximizing revenueDevelop and maintain strong guest relationships to ensure guest loyaltyCreate bespoke experiences for the VIP and Fairmont Gold guestLiaise with other departments to ensure a smooth management of operations, maintaining a close relationship with Housekeeping, Front Desk, Royal Service and Guest Services to facilitate VIP and Fairmont Gold guests’ arrivalParticipate in resolving guest concerns; identify, empathize andown appeasement of any guest concerns both in person and in writingStay up to date on local Vancouver concierge information; have extensive knowledge regarding Vancouver attractions, restaurants and surrounding areasAssist with any plans or arrangements the guest intends to make during their stayAssist guests regarding hotel facilities in an informative and helpful wayCoordinate guest experiences efficiently and accurately via phone, email, text,



in person or with other departments utilizing Alice reservation softwareOperate Property Management System for all transactions ensuring all guest folio’s are accurateUtilize corporate customer service management applicationsResponsible for inventory management and liaising with housekeeping coordinatorMaintain thorough knowledge about all aspects of the hotel facilities as well as policies and proceduresEnsure the highest possible revenues are generated for VIP and Fairmont Gold team, working with the Front Office team on daily upsell programsEnsure the lobby is in peak condition at all times by actively circulating and reporting/entering work orders promptlyAdhere to hotel emergency procedures and safety standards to maintain a safe work environmentActively participate in the Fairmont Pacific Rim’s environmental program and department specific initiatives in working towards sustainable operationsComply with Fairmont Hotels & Resorts policies, procedures and code of ethicsPerform any and all other tasks which are assigned by leaders and support the leadership team with daily assigned tasks and operationsQualificationsPrevious experience in a luxury environment and passion for hospitality is requiredMinimum of 2 years’ experience in hospitality industryLes Clefs d’Or would be an assetPrevious Property Management System experience requiredCareer-minded individual with strong personal initiative and a desire to achieve the department’s vision and goalsHighly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced,



changing environmentEnergetic individual who is able to prioritize to complete many diverse tasks concurrentlyStrong interpersonal and problem-solver abilitiesSophisticated communication skills, both written and verbalAbility to focus attention on guest needs, remaining calm and courteous at all timesComputer literate in Microsoft Windows applications and PMS experience requiredHighly responsible & reliable with strong interpersonal and problem-solver abilitiesAbility to work cohesively with fellow colleagues as part of a team, as well as independentlyMust possess a skilled presentationMust be flexible in terms of working hours, may include overnightsMust have the ability to handle cash effectively and accuratelyServing It Right CertifiedBenefitsOpportunity to develop your talent and grow within Fairmont Pacific Rim and across the worldA competitive salary, starting from $33.00 per annumComplimentary work meal through our Colleague Dining ProgramExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerOpportunities to participate in sustainability, charity, and community engagement initiativesAccess to world-class training, leadership programs, and career development opportunities across a global networkBe part of a dynamic, diverse team in a stunning luxury setting where no two days are the sameAdditional InformationWorking with a diverse and talented team of passionate individuals, in a luxury hotel environmentRewarding and fast paced work, with an emphasis on providing exemplary service and quality for both our colleagues and guestsVisa RequirementsMust be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Commitment to Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.#J-18808-Ljbffr

📌 Vip Concierge - Casual (Vancouver) - C$33,000 A Year (Winnipeg)
🏢 FAIRMONT
📍 Winnipeg