IT Systems Support Specialist - Technology & InfrastructureLocation: Ottawa, ON - On-SiteContract: 6 Months + ExtensionStart: ASAPThe OpportunityWe are seeking a hands-on IT Systems Support Specialist to provide technical support across a complex, highly operational technology environment.This is an excellent prospect for a Junior to Intermediate IT professional who enjoys a combination of end-user support, Windows systems, networking, infrastructure troubleshooting, and hands-on hardware support.The successful candidate will support both traditional corporate IT infrastructure and specialized operational technology, including workstations, servers, networks, kiosks, printers, displays, telephony, security systems, and other technology used within a large operational facility.Previous airport experience is NOT required. Experience supporting technology in an airport, transportation, logistics, healthcare, manufacturing, or other 24/7 operational environment would be considered an asset.What You'll Be DoingInstall, configure, maintain, and troubleshoot desktops, laptops, hardware, software, and peripheral devicesProvide responsive onsite and remote technical support to internal usersTroubleshoot Windows environments, Active Directory, Exchange, VPN, storage, and related enterprise systemsCreate, modify, and remove user accounts and assist with password resets and access issuesApply operating system updates, patches, and configuration changesTroubleshoot and maintain LAN/WAN connectivityDiagnose issues involving routers, switches, firewalls, servers, and other network-connected equipmentInstall, configure, and support specialized hardware such as kiosks, service desks, boarding pass printers, baggage tag printers, displays, and other operational devicesSupport technology associated with building systems, operational systems, displays, parking, public address, telephony,



and security/access-control environmentsRespond to help desk tickets and service requests, providing timely troubleshooting and resolutionAnalyze system logs and identify potential system or infrastructure issuesAssist with the deployment and implementation of new technology solutionsSupport system upgrades and ongoing infrastructure improvementsMaintain hardware/software inventory and licensing informationAssist with ordering IT equipment, supplies, and servicesMaintain technical documentation, reports, and operational logsPerform other related IT support duties as requiredWhat We're Looking ForCollege diploma or university degree in Computer Technology, Computer Science, Information Technology, or a related disciplineORA combination of relevant education and approximately 3+ years of related IT experienceHands-on experience with IT support, systems support, infrastructure, or technical troubleshootingKnowledge of Windows operating systems and enterprise applicationsExperience with hardware and software troubleshootingWorking knowledge of Active DirectoryUnderstanding of LAN/WAN networking and connectivity troubleshootingFamiliarity with servers, networking equipment, workstations, printers, and peripheral devicesUnderstanding of IT security concepts and standard IT support practicesExperience working with a ticketing/service desk system; experience with any established ticketing platform is acceptableStrong troubleshooting and analytical abilitiesStrong customer-service and interpersonal skillsExcellent verbal and written communication skills in EnglishAbility to prioritize multiple technical issues in a busy operational environmentSelf-motivated, organized, detail-oriented, and comfortable learning unfamiliar technologiesRequired - Driver's LicenceCandidates must possess a valid Class G driver's licence (Ontario) or Quebec equivalent and be able to provide a driver's abstract issued within the last month.Nice to HaveThe following would be considered assets but are not mandatory:Experience supporting technology within an airport, transportation, logistics, or other operational environmentExposure to Common Use Passenger Processing Systems (CUPPS)Exposure to Common Use Self-Service (CUSS) kiosksExperience supporting passenger information kiosks, check-in desks, boarding pass printers, baggage tag printers, or similar self-service technologyExperience with building management, operational technology, display, telephony, parking, or security systemsITIL certification or familiarity with ITIL/IT service management practicesProject coordination or project management experienceBilingualism in English and FrenchSecurity / Clearance RequirementsThe successful candidate must be eligible to complete the required background screening and security/access clearance process associated with working in a secure operational environment.Who Will Succeed in This Role?You don't need to come from an airport environment to be successful.We're looking for someone who is technically curious, comfortable working hands-on, and willing to learn specialized systems. You should enjoy troubleshooting problems that can range from a user workstation or printer one moment to a network, kiosk, server, or operational system the next.This role is particularly well suited to an IT professional who wants to broaden their infrastructure experience beyond a traditional help desk environment while working with a diverse range of enterprise and operational technologies.

📌 It Operations & Systems Support Specialist (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Myticas Consulting
📍 Riviere-des-Prairies—Pointe-aux-Trembles