Become an IT Support Analyst with Buchanan Technologies in Charlottetown, providing afterhours technical assistance. This role requires active troubleshooting of network and application issues for internal clients.In this full-time position, you will handle technical support requests through phone, chat, and email. Strong problem-solving abilities and the capacity to explain technical matters to non-technical users are crucial. You will also document all interactions clearly and participate in various shifts.Key Responsibilities:Troubleshoot end-user issues with desktop applicationsAssist with network and mobile device issuesMaintain explicit documentation of support incidentsProvide timely responses to technical requestsCollaborate with teams for efficient problem resolutionRequirements:Proficiency in both Windows and Mac OS environmentsCustomer service experience preferredStrong communication skills in EnglishAbility to work independently and follow processesOpenness to undertaking further technical trainingContribute to a supportive technological environment at Buchanan Technologies by applying your expertise and customer service skills.

📌 Buchanan Technologies It Support Analyst (Brudenell)
🏢 Buchanan Technologies
📍 Brudenell