About the role The Support Team at Eagle Eye is a global team based in the UK, Canada, and Australia, handling all internal and external customer requests. With a team of 11 and growing, they manage 500-600 tickets weekly via Zendesk, owning issues from start to finish. Tasks range from assisting with IT equipment, guiding customers on the platform, and troubleshooting transactions using tools like Google Cloud and other third-party systems. The role requires learning multiple systems and understanding customer use of Eagle Eye products. Collaboration and teamwork are key, as no one knows everything, and answers are found together. The team works a 24/7 shift pattern (5 days out of 7, with variable start times) to ensure global coverage. Joining the Customer Care team is an excellent career springboard, with many members progressing into other roles within Eagle Eye.



Typical duties Proactively nurturing existing customer relationships by providing an excellent level of customer service on a day-to-day basis Resolving all customer issues and complaints quickly and tenaciously, ensuring that the integrity of the relationship is maintained Delivering a professional service to our customers; Communicating effectively over the telephone, striving for one call resolution Communicating via email, responding swiftly to any queries or requests for information Developing and maintaining effective communication channels with all departments, ensuring that necessary support and information is transferred Documenting known issues and workarounds in a concise and transparent manner Using existing solutions to assist in troubleshooting and escalation of issues Sharing knowledge with other team members and other teams within the business Expanding the role through knowledge

📌 Junior Support Analyst (Toronto)
🏢 Eagle Eye Group
📍 Toronto