Bring your energy to Aggreko as Customer Engagement Lead based in Toronto, ON. We're a global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We’re looking for a Customer Engagement Lead to join our team in Toronto, ON. In this role, you will drive customer success by ensuring seamless project execution, fostering robust client partnerships, and championing service excellence across the organization. Serving as the key link between customers and internal teams, you will align operational delivery with client expectations, resolve challenges proactively, and identify opportunities to improve performance, retention, and long-term business growth. What you’ll do as: Build and maintain trusted relationships with customers, serving as the primary point of contact and escalation lead for service-related matters. Partner with customers to understand business objectives, define project requirements, gather feedback, and deliver solutions that meet their evolving needs. Lead the planning, setup, installation, and execution of customer projects while ensuring safety, quality, and successful outcomes. Collaborate with sales, contracts, operations, fleet, procurement,



logistics, and technical teams to ensure projects are delivered on time, within scope, and to agreed service levels. Oversee technicians and project teams, ensuring they have the training, equipment, resources, and support needed to perform safely and effectively. Ensure equipment readiness, availability, configuration, and deployment to support successful project execution. Conduct site visits, audits, and inspections to verify compliance with safety, operational, and quality standards. Analyze project performance, customer feedback, and service trends to identify efficiencies and drive continuous improvement initiatives. Represent customer priorities internally, facilitating effective communication, issue resolution, and alignment across functional teams. Support initiatives that improve service delivery, responsiveness, operational effectiveness, and overall business performance. Monitor key performance indicators related to service quality, retention, and issue resolution, providing actionable recommendations to leadership. Promote a culture of accountability, collaboration, and excellence that strengthens customer loyalty and supports sustainable growth. You are: 5+ years of experience in customer success, operations,

📌 Customer Engagement Lead (Toronto)
🏢 Aggreko
📍 Toronto