Elevate customer interactions as a Customer Experience Analyst at Hydro One in Toronto for a 12-month temporary position. Analyze data and enhance customer engagement strategies while communicating insights effectively.In this critical role at Hydro One, the largest electricity distributor in Ontario, you will analyze complex datasets and research customer trends. Your findings will drive improvements in our customer-facing materials and foster collaboration with technical teams. This role emphasizes strategic communication and project management.Key Responsibilities:Extract and analyze data in Microsoft ExcelResearch and design customer engagement strategiesIdentify customer pain points through material analysisCommunicate insights through presentationsCollaborate with cross-functional teamsRequirements:Enrolled in a university undergraduate or master's programDemonstrated analytical and communication skillsExperience or knowledge in the Electricity Industry is preferredFamiliar with user-centered design thinkingFluent in English with report writing skillsLeverage your analytical prowess to improve customer experiences at Hydro One.

📌 Customer Engagement Analyst Role At Hydro One (Toronto)
🏢 Hydro One
📍 Toronto