The Customer Engagement Supervisor is responsible for the daily supervision of Customer Engagement Clerks and Experts within the Customer Engagement department. This includes the scheduling of daily activities including floor coverage and breaks. The Customer Engagement Supervisor will provide training and direction to Customer Engagement Clerks and will provide staff with feedback on their performance in the moment. The Customer Engagement Supervisor will be responsible for completing additional departmental activities and daily work. Additionally, Customer Engagement Supervisors are responsible for promoting and supporting in-store events and other marketing initiatives.Community Natural Foods Customer Engagement Supervisors must possess genuine excitement to help our customers. The role is responsible for ensuring customers are served effectively, leave educated on the products within the store, and are provided answers for their questions. The target is to ensure proper application of CRE and maintain high customer satisfaction while growing sales.Work PerformedDaily SupervisionPlanning and delegating the work of Clerks & Experts including the scheduling of daily shift rotations to ensure all Clerks are appropriately relieved when necessary and to ensure task variety to the teamSchedule daily breaks of ClerksTrain current Clerks and provide on-going training to members of the departmentSetting expectations of performance and providing feedback to Clerks in the moment regarding customer interactions and to ensure their compliance with procedures and best practicesActively managing the work of Clerks by engaging with them, assessing and supporting them and providing tools for developmentEnforce policy adherenceCustomer Service & EngagementGreet customers and engage with them in accordance with their interest,
being attentive to their needsCommunicate with customers with high level of professionalism and with a positive and friendly natureAddress and answer questions about products, and the natural foods industryShare stories about our products, vendors and farmers with customersManage and resolve customer complaints effectively and understand when a situation requires a manager's interventionProduct KnowledgeDevelop ongoing knowledge of nutrition, health, wellness, lifestyle and diets broadly and actively share knowledge with customersActive Promotion of ProductSupport ongoing interactive and engaging programs to educate customers on the value of products and services from the store.Communicate sales and promotions, make sales referrals, cross-sell and introduce new productsQualificationsHigh School diploma required3-5 years retail experienceHigh attention to detail, perceptive and attentiveIn depth knowledge of the Natural Foods Industry and its productsExceptional customer service skillsStrong interpersonal communication – both verbal and writtenComfort directing staff and providing feedbackExceptional conflict resolution- willingness to directly address concerns when they ariseHigh initiative, Trouble shooting and problem-solving mindsetProduct knowledge and sales skillsPassion for sharing information and stories of products, services, vendors and experiencesHigh EQ – developed ability to relate with people sensitively, tactfully, diplomatically and professionally at all timesPerceptive and attentive to the needs of othersFriendly, positive attitude and high energyHighly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environmentHigh care for product integrity and proper product handlingStrong organizational skills & Self-motivatedComputer knowledge & Time management skillsHigh personal ethics and integrityAbility to work well under pressure andDependability