We are seeking a highly motivated Business Systems Analyst to join our dynamic technology team within Canada Wealth to play a meaningful role in bridging business needs with technical solutions.This role collaborates closely with our technology team and our business partners to analyze requirements, assist in identifying scalable solutions, and support ongoing operational excellence.The ideal candidate combines strong analytical capabilities with superb communication, hands‑on technical expertise, and a genuine curiosity about how our business works; ability to thrivein a fast‑paced environment, enjoys learning, and is eager to harness modern tools—including AI—to drive impact.Position Responsibilities- Partner with business and technical teams to identify, document, and refine technical requirements.- Analyze current systems, processes, and data flows to identify gaps, dependencies, and improvement opportunities.- Champion the use of AI tools and automation to improve team efficiency and enhance analysis or documentation.- Work with engineering teams to design and support integrations of applications into Manulife, including API‑based data exchanges.- Write and complete SQL queries to support analysis, validation, troubleshooting, and reporting needs.- Translate technical concepts into clear, concise language for non‑technical audiences.- Develop process maps, user stories, criteria for acceptance, and other artifacts needed to support development.- Support testing efforts through test planning, test case creation, and hands‑on validation.- Consult with partners to understand evolving business objectives and recommend scalable solutions.- Support production incidents through investigation, follow‑up, root cause analysis, and identification of improvement opportunities.- Support change enablement and communication related to system enhancements or new capabilities.- Act with a team‑first mindset—jumping in to assist with top‑priority items and collaborating across the squad to ensure collective success.Required Qualifications- Minimum 3 years + experience as a BSA, Data Analyst, or similar role in a technical environment.- Solid command of SQL for querying, data validation, and troubleshooting including hands‑on experience with data analysis, data mapping, and understanding of relational database build.- Understanding and experience with API development concepts, documentation and testing tools, such as understanding request/response schemas, JSON, and RESTful patterns and solve error responses.- Experience using AI tools (e.G., Copilot, ChatGPT, automation platforms) to streamline or automate tasks, generate insights,



or enhance efficiency.- Ability to produce clear process flows or visual system documentation.- Experience contributing to QA testing, test automation, and/or using test management tools.- Background in agile methodologies, including writing user stories, defining acceptance criteria, and participating in ceremonies.- Experience with established frameworks for guiding transitions and to ensure changes are accurately assessed, detailed, and implemented.- Excellent verbal and written communication skills, with the ability to clearly articulate complex ideas and collaborate effectively across teams.- Strong analytical and problem‑solving abilities, with attention to detail and the capacity to manage multiple priorities in a dynamic environment.- Ability to learn quickly—both technical concepts and business processes.Preferred Qualifications- Certification such as CBAP, PMI‑PBA, Agile/Scrum, or similar credentials.- Experience with workflow automation and integration tools (e.G., Power Automate).- General knowledge and hands‑on involvement in cloud‑based architectures, preferably on Azure.- Proficiency with SQL optimization and performance tuning.- Experience working with analytics or BI tools (e.G., Power BI) for reporting or dashboarding.- Knowledge of data privacy, governance, or compliance frameworks relevant to our industry.- Exposure to Python or other scripting languages.- Knowledge of SAML authentication, identity management, and application session integration.- Knowledge of the Canadian wealth management sector and familiarity with its regulatory landscape.When you join our teamWe’ll empower you to learn and grow the career you want.We’ll recognize and support you in a adaptable environment where well‑being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.マニュライフとジョン・ハンコックについてマニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.Manulife.Co.Jp/をご覧ください。マニュライフは機会均等を是とする雇用主ですマニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、[email protected]までご連絡をお願いします。Referenced Salary LocationWaterloo, OntarioWorking Arrangementハイブリッド勤務Salary range is expected to be between$86,100.00 CAD - $136,100.00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long‑term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.#J-18808-Ljbffr

📌 It Business Analyst - C$86,100 - C$136,100 A Year (London)
🏢 Manulife
📍 London