You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have current and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description The Senior Risk Business Analyst will make a meaningful contribution to Sun Life’s Corporate Risk Operations team by combining business analysis expertise and business-facing support for the Archer Risk platform. The role will combine technical acumen, risk awareness, and diplomatic facilitation. This role will elicit, analyze, verify, and communicate business, functional, non-functional, data, and reporting requirements to support quality solutions aligned with business objectives and compliance expectations.The successful candidate will act as a bridge between business stakeholders, data enablement partners, artificial intelligence (AI) teams, technology teams, vendors, and the Product Owner. They will support day-to-day Archer Risk operations, investigate and triage Risk user issues, coordinate platform enhancements and releases, and translate Risk business needs into clear requirements.They will also work with the Agile technology team to convert business needs into clear requirements, user stories, data attributes, and delivery-ready backlog items while supporting Agile ceremonies and iterative delivery.What will you do? Act as a primary business-facing point of contact for Archer RiskTriage Archer Risk incidents, service requests, data issues, access-related inquiries, and enhancement requests, engaging technology teams and vendors where requiredDevelop a detailed understanding of Archer Risk and Archer Shared applications, workflows, data structures, integrations, user roles, and supported business processesLead and facilitate requirement discovery sessions with stakeholders at all levels, ensuring scope, objectives, assumptions, dependencies, risks, and success criteria are understood and documentedElicit, analyze, validate, and communicate business, functional, non-functional, data, reporting, and compliance requirements in clear language that supports quality solution deliveryCollaborate with the Product Owner to define, refine, and prioritize Agile backlog items, including epics, user stories, acceptance criteria, dependencies, business value, and release considerationsSupport Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, retrospectives, backlog refinement, and roadmap discussions, with a focus on business readiness and value deliveryApply Agile techniques such as user story mapping, personas, story point estimation, process mapping,



and prioritization frameworks to improve stakeholder alignment and delivery qualityTranslate business needs into data attributes, source-to-target mapping considerations, reporting needs, data validation expectations, and data quality requirements where applicableAnalyze business processes, systems, data flows, and operational pain points to identify opportunities for process improvement, optimization, automation, and innovationDevelop recommendations and options to address complex business challenges while balancing risk, compliance, stakeholder impact, operational feasibility, and delivery capacityPartner with business users, peers, vendors, technology partners, and leadership teams to plan, implement, test, roll out, and support new or enhanced applications and processesReview and/or develop high-level designs, test strategies, test plans, user documentation, training material, and rollout plans to confirm alignment with business requirements and desired outcomesTriage business requests, gather high-level estimates or sizing input, maintain visibility into delivery priorities, and support regular huddles to track, prioritize, and allocate work effectivelyIdentify gaps, risks, interdependencies, and decision points; document mitigation strategies and escalation issues or decisions in a timely and structured manner.Product Owner Support Responsibilities Maintain and organize the delivery backlog in JIRA or equivalent tooling, ensuring items are business-ready, appropriately sequenced, and aligned to objectivesWrite, review, and interpret epics, user stories, acceptance criteria, business rules, data requirements, and implementation notes for clarity and completenessSupport roadmap planning and status updates by preparing concise summaries of progress, risks, blockers, decision needs, and upcoming prioritiesHelp ensure backlog items reflect measurable business outcomes, customer impacts, compliance expectations, operational readiness needs, and delivery dependenciesFacilitate alignment between the Product Owner, business stakeholders, and delivery teams by clarifying expectations, challenging assumptions, and recommending practical alternativesCreate and update JIRA automation rules and AI agents to increase productivity with business stakeholders, delivery teams, and other key stakeholdersUnderstand and monitor budget/expense performance and reporting for variance tracking and explanations.Risk, Data, and Technology Focus Use deep knowledge of risk management, regulatory expectations, and operational controls to partner with business stakeholders in defining, enhancing and implementing effective risk management processesSupport application risk assessments, risk-based testing, control-related documentation, and operational readiness activities as requiredWork with data enablement and technology partners to understand data lineage, database concepts, source-to-target mapping, data validation, and data quality challengesApply strong analytical judgment to draw conclusions from data, process evidence, stakeholder feedback, and system behavior, then communicate findings to technical and non-technical audiencesContribute to data transformation, reporting, dashboarding,



analytics, and digital solution initiatives where they support risk operations outcomesBring sufficient technical fluency to collaborate effectively with IT partners while keeping role accountability grounded in business analysis, risk operations, and Product Owner support.What do you need to succeed? 5+ years of progressive experience as a Business Analyst, Business Systems Analyst, Product Owner support role, or similar role with increasing responsibility; 7+ years of related experience is preferred for data-heavy or complex delivery environmentsBachelor’s degree, college diploma, or equivalent practical experienceDemonstrated experience working in Agile environments such as Scrum, Kanban, or SAFe, including familiarity with Agile ceremonies, backlog refinement, prioritization, and iterative deliveryHands-on ability to use JIRA or equivalent Agile delivery tools, including writing or interpreting epics, stories, acceptance criteria, and backlog status informationExperience working with cross-functional teams including business users, vendors, development, QA, project managers, data enablement, and technology partnersStrong interpersonal, facilitation, and relationship-building skills with the ability to communicate clearly across technical and business audiencesStrong analytical and problem-solving skills, including the ability to assess root causes, identify gaps, develop recommendations, and communicate practical optionsAbility to adapt quickly to changing requirements, priorities, and delivery constraints while maintaining clarity, transparency, and momentumWorking knowledge of risk management, compliance expectations, operational controls, data quality, reporting, or financial services / insurance business processes is an assetHands-on experience providing business or application support for Archer applications including workflows, records, data reporting, and end-use supportThird-party Risk Management, Technology and Cyber Risk Management, Service Now, risk operations, operational risk, control management, or related enterprise risk experienceData visualization, analytics, reporting, dashboard development, data lake, data warehouse, source-to-target mapping, SQL, or data validation experienceBA, BSA, BSC, CBAP, PMI-PBA, Agile, Scrum, Kanban, or SAFe training or certification, or demonstrated practical experience with these conceptsExperience supporting AI, automation, workflow, digital transformation, or process optimization initiativesExperience with customer communication, stakeholder management, matrix organizations, vendors, and multi-site virtual teams.What’s in it for you? We’re proud to be recognized as a company with a 2026 Most Trusted Executive team by Outstanding Place to Work® CanadaAccess to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.A collaborative and interactive team environmentCharitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.Care Days available for self-care or care of others (i.E., family or others you may support) and Sick Days to support your well-being.The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans,

📌 Senior Risk Business Analyst (Kitchener)
🏢 Sun Life
📍 Kitchener