Elevate your IT career with SmartLayer Solutions as a Senior IT Analyst, focusing on complex escalations and leading end-to-end projects. This hands-on role emphasizes ownership and operational excellence.
In this key position at SmartLayer Business Solutions, you will resolve intricate L3 escalations involving Microsoft 365, networking, and virtualization. You'll also lead projects from scoping to handover, ensuring high quality and improved service delivery through documentation and standards. Your mentorship will enhance the skills of the L1/L2 teams while maintaining client communication and collaboration with offshore teams.
Key Responsibilities: • Resolve complex L3 escalations in IT infrastructure • Lead projects end-to-end:
planning to handover • Conduct root cause analysis for durable fixes • Establish service delivery standards and documentation • Mentor L1/L2 teams to enhance troubleshooting skills
Requirements: • 5-7 years of progressive IT experience • Solid knowledge of Microsoft 365 and Windows Server • Proven ability to handle escalations independently • Valid Class 5 driver's license for client visits • Excellent communication and stakeholder management skills
Join SmartLayer to drive operational quality and enhance your technical delivery skills effectively. #J-18808-Ljbffr
📌 Senior IT Analyst at SmartLayer Solutions (Calgary)
🏢 SmartLayer Business Solutions
📍 Calgary
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