Bachelor's degree or diploma in Mechanical Engineering, Electrical Engineering, Automation, or a related field preferredExperienceExperience with aerial work platforms or construction equipment (e.G., telehandlers, excavators) preferredPrior experience in technical support or after-sales service is an assetTechnical SkillsSolid knowledge of hydraulic systems, electrical control systems, and mechanical structuresStrong troubleshooting and problem-solving skillsAbility to read and interpret electrical schematics and hydraulic diagramsProficient in Microsoft Office toolsLanguageFluent in English and French (spoken and written)Additional RequirementsStrong communication skills and customer service mindsetAbility to travel and perform in office service workValid driver's licenseNice to HaveExperience with AWP brands such as JLG, Genie, SkyjackExperience in technical training or team leadershipFamiliarity with the North American construction equipment marketKey Performance Indicators (KPIs)Response time to technical issuesWarranty cost controlRESPONSIBILITY1. Technical Support & TroubleshootingProvide remote and on-site technical support to customers and dealersDiagnose and resolve issues related to electrical,



hydraulic, and mechanical systemsHandle complex technical cases and provide effective solutionsGuide or participate in equipment installation, commissioning, repair, and maintenanceSupport customers with preventive maintenance to improve equipment uptimeTravel to customer sites when necessary to perform service and repairs3. Product Support & TrainingDeliver technical training to customers and service teams (structure, systems, operation)Develop and update technical documents, service manuals, and operation guidesCollect field feedback and support product improvements4. Spare Parts & Warranty ManagementAssist in warranty claims processing and technical evaluationRecommend spare parts selection and support inventory planningTrack key component issues and coordinate with HQ on improvements5. Customer Communication & SupportMaintain strong relationships with customers to enhance satisfactionSupport sales team with technical expertise (product selection, technical clarifications)Respond promptly to customer inquiries and service requests

📌 Technical Support Engineer (Quebec City)
🏢 Zoomlion Na
📍 Quebec City