Aspire Software is looking for a Customer Operations Manager to join our growing team!We’re looking for a hands-on Customer Operations Manager to lead and optimize our Support and Qualified Services teams. In this role, you’ll own the customer experience across support, onboarding, implementation, and service delivery - ensuring customers receive timely, high-quality service and realize value quickly.You’ll combine team leadership, process improvement, and data-driven decision-making with an AI-forward approach to customer operations. From strengthening service quality and accountability to using automation to improve workflows and team enablement, you’ll help shape how we support our customers and scale our services.Aspire Software, an operating group of Valsoft Corporation, operates and manages a portfolio of wholly owned software companies that provide mission-critical solutions across multiple verticals. Through industry best practices and a decentralized operating model,



Aspire empowers its businesses to drive growth, strengthen operational performance, and reinvest in continuous innovation.Our motto is "Be Humble, Stay Hungry!"Key ResponsibilitiesTeam Leadership: Manage and coach Support and Professional Services teams. Set goals, monitor performance, and foster a culture of accountability and continuous improvement.Customer Experience: Ensure a consistent, high-quality customer experience across all support and services touchpoints.Operational Efficiency: Design and refine workflows to improve ticket handling, triage, escalation processes, and service-level agreements (SLAs). Identify and remove bottlenecks.Customer Satisfaction & Quality: Own key performance indicators (KPIs) and implement initiatives to consistently meet or exceed targets.Cross-Functional Collaboration: Work closely with Product, Engineering, Sales, and

📌 Operations Manager (Winnipeg)
🏢 Aspire Software group
📍 Winnipeg