This role is designed to bring dedicated technical leadership to our platform team while also owning production reliability and quality. Leading a cross-functional platform team, including DevOps specialists, senior data developers/architects, and QA automation, while simultaneously owning the end-to-end production health of our SaaS product. You will be the bridge between engineering, product, and customer success, driving systematic strategies to reduce bugs, improve reliability, and elevate the overall quality of our platform.

Lead, mentor, and grow a cross-functional platform team of DevOps specialists, Power BI/data platform architects, and a QA automation engineer. Set transparent goals, conduct regular 1:1s, and support the professional development of each team member. Own the end-to-end production monitoring strategy, including tooling, alerting, and observability frameworks.

Drive root cause analysis (RCA) for recurring issues and translate findings into systemic improvement strategies. Act as the primary technology point of contact for production issues, communicating clearly and proactively with Product and Customer Success teams. Translate technical complexity into clear, business-relevant language for non-technical stakeholders.

Oversee the design, development, operation, and documentation of shared engineering infrastructure including CI/CD pipelines, cloud infrastructure, monitoring tools, and the internal Power BI data platform. Ensure the platform team delivers high-quality, self-service capabilities that reduce friction for product engineering teams.

Champion engineering standards: security baselines, observability practices, testing frameworks, and deployment best practices.

Quality Engineering Strategy





Leverage the QA automation engineer to build scalable test frameworks that integrate into CI/CD pipelines. Drive a shift-left quality mindset across engineering teams, embedding quality practices earlier in the development lifecycle. Use production data and bug patterns to inform test coverage improvements and preventive quality strategies.

Ensuring staff are engaged and competent to perform their tasks and compliant with all group policies, procedures and regional regulations. Willingly passes on skills, sharing job knowledge and training others. Setting stretch goals and opportunities to drive higher performance.

Performance and Development Reviews (Achievement and Development Reviews ADRs) on direct reports completed, ensuring cascade to full region. Poor performance issues addressed in a timely manner. Supporting team members to create and action development objectives.

Utilizing resources to establish, implement, maintain, and improve the Quality, Health, Safety and Environment (QHSE) management system. Ensuring risk management activities are conducted within area of responsibility, including the identification and implementation of any site-specific measures required to eliminate or reduce risk in their area. Ensuring employees are provided with the necessary personal protective equipment (PPE), instruction, information, training, and supervision to enable work to be carried out safely.

Regular workplace inspections conducted.



Site activities comply with workplace health, safety, and environmental legislation and the IMDEX QHSE management system. Employees and QHSE Representatives are consulted with regarding any QHSE issues and performance.

Quality alert system is utilized to initiate and respond to QHSE issues. Risk and Compliance Leading the collaborative identification of risks and compliance requirements relevant to the team. Leading by example to promote positive risk and compliance behaviors to the team and to colleagues.

Ensuring the compliance of team members with IMDEX risk and compliance policies, local laws and other relevant standards. Applicable risk management and regulatory compliance processes are implemented by the team. Bachelor’s Degree (Computer Science, Technology, Engineering, or related field) ~5+ years of experience in DevOps, platform engineering, SRE, or a related technical discipline such as software development or technical QA. ~5+ years in a people management or technical lead role, with demonstrated success in growing engineering talent. ~ Hands-on experience with CI/CD pipelines, cloud infrastructure (Azure, AWS, or GCP), and monitoring/observability tooling. ~ Proven track record of owning production reliability, driving incident response, and implementing systematic quality improvements. ~ Strong communication skills, able to engage effectively with both engineers and non-technical business stakeholders. ~ Familiarity with agile delivery practices and experience working within product engineering organizations. ~ Experience in a SaaS product company with production quality responsibilities. ~ Quality Assurance Team Building Project Management Technical Proficiency

📌 Front End Application Development Lead - Remote (Calgary)
🏢 Krux Analytics
📍 Calgary