First, What We’re Actually DoingSuger helps revenue teams sell more effectively by simplifying the workflows required to buy and sell through cloud marketplaces. We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers. We’ve grown quickly by becoming the end-to-end orchestration system for the fastest growing sales channel (B2 B Cloud Marketplaces) leveraging AI and integrations with core systems.First, What We’re Actually DoingSuger helps revenue teams sell more effectively by simplifying the workflows required to buy and sell through cloud marketplaces. We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers. We’ve grown quickly by becoming the end-to-end orchestration system for the fastest growing sales channel (B2 B Cloud Marketplaces) leveraging AI and integrations with core systems.Today, we’re working :300 amazing customers, ranging from enterprises like Snowflake,



Workday, Intel to the top AI-native companies like the main AI labs, Decagon, Glean, etc.This position will be on a hybrid mode, 4 days per week in our Vancouver office at 321 Water St.Role OverviewWe're hiring an Enterprise Customer Success Manager to join our growing CS team. You'll own a portfolio of strategic enterprise accounts, serving as the primary point of contact and driving onboarding, adoption, engagement, and retention across the full customer lifecycle. This is a full-cycle role — you'll lead kickoff calls, manage implementations, partner closely with customers on their goals and use cases, handle day-to-day needs, and build long-term relationships with key stakeholders. You'll work closely with Sales, Product, and Engineering to ensure customers are successful and identify opportunities to expand their use of Suger. You'll play a critical role in shaping our enterprise CS motion, balancing high-touch customer engagement with scalable processes and proactive

📌 Customer Success Manager - Enterprise (Vancouver)
🏢 Suger
📍 Vancouver