Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide.
About the Role
Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
What You’ll Do
- Respond to customer inquiries via phone, email, and chat with professionalism and care
- Help customers with orders, shipping questions, product details, and troubleshooting
- Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
- Keep accurate records of customer interactions using CRM
- Proactively follow up on customer needs and ensure satisfaction
- Maintain up-to-date knowledge of ForgeFit’s product lines and service policies
What We’re Looking For
- 1+ years of experience in a customer service, support, or client-facing role
- Strong communication and problem-solving skills
- Ability to stay organized and manage multiple priorities
- Comfortable using CRM or support tools
- A positive attitude and genuine desire to help others
- Interest in fitness or familiarity with gym equipment is a plus
What We Offer
- Competitive hourly pay based on experience
- Comprehensive advantages including health, dental, vision, 401k, and paid time off
- 100% remote work with a collaborative and supportive team
- Ongoing training and opportunities for career growth
- The chance to support a brand that makes a real impact in the fitness world
Ready to help gyms get stronger with ForgeFit?
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