Progressive Automations is one of the top manufacturers and distributors of linear actuators and home/office automation. We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an affordable price. Our creative, energetic and innovative team has the experience of working together with different customers, from automation enthusiasts, hobbyists to large scale partners. We are constantly developing our skills and knowledge of the industry while we also make sure to have a bit of fun in life!Job ResponsibilitiesAs a Product Validation & Support Engineer, your primary responsibility will be providing exceptional technical support to customers through phone-based troubleshooting, handling complex escalations, and completing RMA inspections.Your secondary responsibilities will include supporting the R&D team with product testing and assembly, including actuators, control boxes, and operating test equipment.Lastly, you will assist with a small number of new product development projects, supporting prototyping, testing, and validation efforts. You will be supported by the R&D Manager and the B2C Technical Lead.What You'll DoProvide exceptional customer technical support through phone-based troubleshooting, complex escalation handling, and RMA inspectionsInvestigate product issues, document findings, and coordinate corrective actions across R&D, Operations, and MarketingSupport the R&D team with assembly and testing of linear actuators, control boxes, and related componentsPlan and execute mechanical, electrical, and firmware testing, including building and maintaining test jigs, load testers,



and validation equipmentCreate and validate technical product documentation, ensuring specifications are verified through testing and analysisTrain internal teams on new or updated products to ensure strong product knowledge and support readinessAssist with a small number of recent product development projects, supporting prototyping, testing, and validation effortsRequired Skills and ExperiencesDiploma or Bachelor's degree in Mechanical, Electrical, Mechatronics, or a related engineering fieldStrong communication skills with a professional and customer-focused attitudeHands-on experience troubleshooting mechanical and electrical componentsHands-on experience with basic fabrication, assembly, and solderingMethodical and organized approach to testing, documentation, revision control, and traceabilityGood understanding of motor control systems and common technical challengesStrong time management, communication, and leadership skills, with the ability to work independently and collaborate with both local and overseas teamsNice To HaveExperience designing, building, or working with test jigs and automated test setupsExperience with 3D printing (design and prototyping)Proficiency with SolidWorks or similar CAD softwareExperience with Arduino or similar microcontroller platformsEmbedded programming experience, including C for microcontrollersReasons you'll love working hereComprehensive extended health and dental benefitsIn-office electric sit-stand desks and ergonomic accessoriesQuarterly team events and monthly free lunchEmployee discounts across all subsidiaries (Progressive Automations, Progressive Desk, etc.)Visit Our Websites To Learn More About Ushttp://www.Progressivedesk.ComThe pay range for this role is:60,000 - 80,000 CAD per year (Richmond, BC)

📌 Product Validation & Support Engineer (Richmond)
🏢 Progressive Automations
📍 Richmond