Company Overview:Kipling is one of Canada’s largest and most successful independent full‑service property management companies. Our core focus is property management – both commercial and residential. With offices in Toronto, Kitchener‑Waterloo, Calgary and Edmonton, Kipling currently manages over 28M square feet across 150 properties of various asset classes across Canada. Our reputation is built on trust, integrity, professionalism, and strong leadership, while our hands‑on approach allows us to focus on creating well‑managed and profitable investments for our clients: Trusted partners managing your real estate investments.Job DescriptionKipling is currently looking for a Community Manager to oversee a property located in Mississauga. This is a full‑time and permanent position. Reporting to the Property Manager, the Community Manager must have a service‑oriented approach, excellent communication skills, be willing to work flexible hours including month‑end requirements and be confident and comfortable as the building’s liaison with the residents and the community.ResponsibilitiesCustomer ServiceProfessionally and courteously handle all inquiries, feedback, complaints or concerns. Ensure a high level of resident relations is maintained through regular contact and proactive attention to resident needsConsistently focus on providing superior customer serviceMeet and interact with residents and prospective residents in a courteous and professional mannerFoster a strong customer service culture among all staffPromote a strong sense of communityWelcome and assist all residents and visitors in the officeAnswer and direct all incoming telephone calls in a courteous and professional mannerLiaise with building staff and contract staff to resolve resident maintenance issues as expeditiously as possibleAssist General Manager as required, including: typing, photocopying, formatting documents, telephone calls and preparing reportsComplete other duties as assignedLeasingEncourage appointments or viewings with all prospective resident phone calls, online registrations, emails or walk‑insSecure appointments and conduct property and show suite tours with all prospective residentsEnsure all walk‑ins are provided with a property tour,



including suite showings - an appointment is not requiredEngage in highest level of professional sales techniques to sell the property to prospective residents in order to obtain a commitment to leaseFollow‑up with all prospective residents in order to overcome any objections, with an overall focus on obtaining a signed lease. These calls should be conducted within 24 hours of the initial contactRegularly inspect upcoming suite availabilities prior to showing to prospective residentsEnsure that all suites are returned to “rent ready” condition as soon as possible on becoming availableInspect all vacant units daily to ensure suites are in optimal condition for showings/appointmentsNegotiate leases to achieve optimum value for the propertyAdministration and ReportingReview and submit changes to leasing reports as directedComplete and maintain a consistent and accurate traffic report and submit on a weekly basisRegister all prospective residents using Yardi or other software as requiredCollect and complete all pertinent information on the lease application form and forward to the General Manager for approval; obtain the completed bank form, employment letters and cheques (or money orders) for first and last month’s rentComplete and/or monitor online background checks, complete and execute the signing of all leases, schedules, assignments, transfers and addendum forms according to established policies and proceduresPersonally, notify all applicants of the General Manager’s decision (approved or declined) with respect to rental applicationsAssemble and provide move‑in packages to new residentsCoordinate reservations of elevators for move‑ins and move‑outsPromote accepted applicants to join the online payment program or Pre‑Authorized‑Payment program (PAP)Assist with the completion of incoming and outgoing suite inspections and document as requiredActively monitor deficiencies in suites and common areas and produce work orders as requiredEnsure the voicemail greeting is transparent,



enthusiastic and scripted according to company policyEnsure that the resident directory is accurateBe flexible with lunch hours and breaks to be available to prospective residents and appointmentsResponsible for office administrative duties that may include mail, courier, office supplies, invoice coding and processing and other duties to support the operations teamMaintain an orderly leasing centre with proper filing of all documentation and correspondenceComplete rent collection, striving for zero arrears each month. Ensure rents are deposited in the property account on a timely basis. Record all transactions according to established policies and proceduresEnter work orders into Yardi for existing residents when assistance is requiredUtilize the property management system to record transactions and run various operating reportsServe all legal documentation pertaining to non‑payment of rent and/or further landlord/tenant process or litigation as directedLiaise with Building Maintenance Manager on a day‑to‑day basis relating to building operationPerform other duties related to leasing, marketing, and administration as requiredRequirementsA passion for excellence in customer service deliveryPost‑secondary education preferredExceptional oral and written communication skillsStrong interpersonal skillsStrong command of MS Office products: Word, Excel, PowerPoint and Yardi SoftwareDetail‑oriented; ability to resolve problems using facts, sound reasoning and common senseSelf‑starter with high degree of initiative, creativity and flexibility3‑5 years of experience in Property Management and SalesEqual Opportunities and DiversityKipling supports equal opportunities and invests in a diverse and multicultural workforce that values individuals with unique personalities, goals, backgrounds and views. This reinforces Kipling's culture, enhances collaboration and makes for an inclusive work environment.Accommodation StatementKipling will work with individuals requiring accommodation throughout the hiring process. If you require accommodation, please advise our HR team.BenefitsDental careExtended health careLife insurancePaid time offVision careJob Types: Full-time, PermanentPay: $60,000.00-$75,000.00 per yearWork Location: In person#J-18808-Ljbffr

📌 Community Manager - C$60,000 - C$75,000 A Year (Winnipeg)
🏢 Kipling
📍 Winnipeg