Become a key player at Lumentum as the End User Services Manager based in Ottawa, Canada. Lead desktop support teams and elevate IT service delivery across North America in this full-time on-site role.Lumentum seeks an experienced manager driven by innovation to oversee end user services. You will guide a team delivering high-quality IT support while partnering with global IT for continuous improvement. Key areas include desktop support, incident management, and aligning regional goals with broader strategies to enhance service excellence.Key Responsibilities:
- Lead EUS service delivery across North America locations
- Coach multidisciplinary desktop support teams remotely
- Collaborate with stakeholders to ensure seamless IT operations
- Drive engagement in digital transformation and cybersecurity
- Manage regional and global IT projects impacting usersRequirements:
- 7+ years in IT, focusing on end user services
- 3+ years leading multi-site IT teams
- Proficient in Microsoft tools including Intune and SCCM
- Experience with ITSM platforms like ServiceNow
- Fluent in English; other languages are a plusShape the future of connectivity by contributing to Lumentum's creative IT services.#J-18808-Ljbffr

📌 End User Services Manager At Lumentum (Ottawa)
🏢 Lumentum Operations
📍 Ottawa