Developmental Service Triage Case ManagerToronto, ON, CARequisition ID: 1067Salary Range: $60,156.00 To $74,093.00 AnnuallyPosition DetailsProgram:Options AdultContract:2 temporary, full-time; 35 hours per week;1-year contractLocation:128A Sterling Rd with travel within the community and/or from a safe, home-based office as requiredSalary:$60,156–$74,093 per annum Grade 8 BU, pro-rated to hours workedApplication Deadline:July 17, 2026, by 5:00 PMFile Number:OPT #20 -26About the OrganizationFamily Service Toronto provides services to individuals and families with developmental disabilities and supports community resilience.OpportunityThe Developmental Services Triage Case Manager (DS-TCM) will provide triage and case management support to clients with developmental disabilities and their families.What’s in it for youLearn from a diverse, highly skilled teamWork in a trust-based culture with a talented, diverse group of peopleIncorporate trauma-informed care in all service deliveryContribute to system-level advocacyReceive on-the-job training and developmentMake a significant impact on clients and communityResponsibilitiesTriage and assess clients’ referrals received from Developmental Service Ontario - Toronto for case management supportMaintain and manage the DS case management referral and waitlist for the Toronto regionInput client data within electronic client record databasesRefer clients to appropriate internal and external resources in the DS case management system/modelRespond to clients, families/caregivers, service partners queries regarding case management model processes and proceduresAssist clients in identifying their strengths, needs and goals using a standardized intake triage toolDetermine service streams (short or long term) and service pathways within the Centralized Case Management modelCollaborate with DSO-TR,



service providers and community resources as neededCarry a caseload of clients for providing case management supportsAdvocate with the client/family for appropriate resources as neededMonitor the implementation of individualized service plans and review effectiveness with the client/family on a regular basis and ensure continuity of service while in receipt of services within the case management modelFacilitate group education sessionsAttend and participate in team meetingsAttend regular supervision with the managerIdentify and report high risk situations and responsible occurrences as requiredEnsure the regular and timely recording of case notes, client and service data as required by funders and FST policyAttend case consultation meetings, training and staff development opportunities as requiredImplement/participate in program evaluation and client record auditsDeliver services and conduct work in accordance with the Quality Assurance Measures and accreditation requirementsRepresent FST at community planning/partnership tables as requestedSupervise students and/or volunteersPerform other assigned duties as requiredWorking ConditionsTravel is required in and around TorontoRequirement for flexibility in schedule as requiredRequirement to work alone in the community and in client’s homeQualificationsPost‑secondary degree in social service work or a related field of study or equivalent combination of education and experienceMinimum of three years of clinical/case management experience working with individuals with intellectual/developmental disabilities and familiesKnowledge of referral processes within the developmental services sectorExperience developing short‑ and long‑term individualized service plans at the intake/assessment levelKnowledge and experience providing service and supports to those diagnosed with a Dual Diagnosis (mental health and developmental disability)Knowledge of evidence‑based practices and supports for individuals with developmental/intellectual disabilitiesKnowledge of trauma‑informed approach to service deliveryDemonstrated assessment, formulation, planning,



intervention and evaluation skillsExperience facilitating group education sessionsDemonstrated knowledge of developmental services and community resources in TorontoDemonstrated understanding of the issues faced by people with intellectual/developmental disabilitiesDemonstrated commitment to person‑directed serviceDemonstrated ability to engage in creative problem solving and decision makingDemonstrated ability to foster independence in othersStrong interpersonal and communication (verbal, written and listening) skillsStrong organizational, time management and computer skills (familiarity with database applications)Strong conflict resolution skills, diplomacy and tact when dealing with challenging situationsDemonstrated ability to work in a team and build strong relationships with service partnersDemonstrated ability to effectively collaborate within the developmental service sector, as well as across sectors, for the supports clients need and to build capacity of othersAbility to work collaboratively and to develop strong professional relationships with internal and external partnersDemonstrated commitment to principles of social justice, anti‑oppression, equity and inclusionAbility to work flexible hours as requiredFrench or another second language is an assetValid First Aid and CPR and CPI considered an assetSatisfactory Criminal Reference Check with Vulnerable Sector CheckEquity and Inclusion StatementWe actively encourage applicants from all equity seeking groups. First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression, and people with lived experience of poverty are encouraged to apply.In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.Family Service Toronto does not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants during the recruitment process.We thank all applicants and will contact the individuals selected for an interview.#J-18808-Ljbffr

📌 Developmental Service Triage Case Manager - $60,156 - $74,093 A Year (Winnipeg)
🏢 Family Service Toronto
📍 Winnipeg