Information Officer and Lead Information OfficerLocation:Grande Prairie and Peace River, ABCompany:Government of AlbertaJob Information:Forestry and Parks; positions available at Saskatoon Island Provincial Park, Young’s Point Provincial Park, Moonshine Lake Provincial Park, and Historic Dunvegan Provincial Park. Full‑time seasonal contract (May – September 2026), 40 hours per week. Classification: Administrative Support 2 (AS2) for Information Officers, Administrative Support 3 (AS3) for Lead Information Officer. Compensation ranges from $23.28 to $29.46 per hour (AS3) and $23.79 to $26.76 per hour (AS2). Additional pay in lieu of perks, vacation, shift premiums and other seasonal allowances apply as outlined in the original posting.Responsibilities – Information Officer (AS2):Provide exceptional customer service as the first point of contact for day users and overnight campers.Operate and maintain the SHOP.AlbertaParks.Ca and ASPIRA systems for campground registration, payments, refunds and data entry.Participate in visitor service operations, including camper compliance, retail services, group unit counts, and public information sharing.Operate cash register and point‑of‑sale machines, ensuring accurate floats and cash outs.Retail sales of firewood, concession items, ice, ice‑cream, and rentals where applicable.Manage inventory and restock merchandise.Assist the Park Ranger program with information provision and reporting visitor usage, site conditions, and emergency support.Roam campgrounds and day‑use areas to engage with park users.Review and reconcile revenue for daily cash‑outs and enter data into Excel workbooks.Record and organize visitation statistics and demographic information.Respond to information requests and maintain lost‑and‑found records.Maintain and improve knowledge of recreational opportunities and tourism information.Provide accurate information on park facilities, services, activities,



regulations and interpretive programs.Handle visitor concerns, complaints, and emergencies, escalating as necessary.Stay updated on reservation system issues and report timely to supervisor.Responsibilities – Lead Information Officer (AS3):Coordinate day‑to‑day tasks of the Information Officer team while ensuring procedures are followed.Provide training, performance reviews, and ongoing support to Information Officers.Review and reconcile revenue and create bank deposits.Collaborate with the supervisor to schedule Information Officer work shifts.Monitor orders for booth and store inventory and maintain proper supplies.Support distribution of informational communications (posters, brochures, program advertisements).Maintain and improve knowledge of tourism opportunities and public safety information.Communicate effectively with visitors, staff, and coworkers in a professional manner.Competencies:Agility – Adapt quickly to changing priorities and visitor needs.Drive for Result – Champion innovation, maintain high standards, and exhibit strong work ethic.Develop Self and Others – Continuously learn and share knowledge, cross‑train as needed.Build Collaborative Environments – Promote teamwork and open communication.Systems Thinking – Understand how responsibilities contribute to broader goals.Creative Problem Solving – Assess options and implement appropriate solutions.Qualifications – Education and Experience:Information Officer (AS2):High school diploma; preferred experience with POS machines, retail,



cash handling or customer service.Lead Information Officer (AS3):High school diploma plus one year of supervisory or leadership experience with customer service.Equivalency:Directly related experience may be considered on the basis of one year of experience for one year of education.Replacing education with experience (or vice‑versa) is allowed where appropriate.Assets:Familiarity with campground operations and park amenities.Experience with SHOP.AlbertaParks.Ca and/or AspiraOne.Proficiency in customer service, cash handling or administration.Excellent interpersonal and communication skills.Independent problem‑solving and adaptability.Additional Requirements:Strong written and verbal communication skills.Availability for weekend, evening, and holiday shifts during the season.Computer skills including Microsoft Office (Excel, Word, Outlook, Publisher).Current Standard First Aid and CPR Level C / AED Certificate.Valid Alberta Class 5 driver’s licence and accompanying abstract.Valid Defensive Driving certificate and Criminal Record Check.Valid Workplace Hazardous Materials Information System (WHMIS) certificate.Terms of Employment:Seasonal contract (anticipated May 2026 start, early September 2026 end).40‑hour work week with required evening, weekend, and holiday shifts.Reliable transportation to and from the workplace is required.Adherence to the Alberta Parks Uniform Policy.Provision of three work‑related references upon interview.Training will be provided to successful candidates.Some outdoor work in variable weather conditions may be required.Shared rental staff housing may be available depending on park location.Equal Employment Opportunity Statement:The Government of Alberta is an equal opportunity employer and accepts candidates of all ethnicities, genders, ages, and abilities. Shortlisted candidates will be contacted for interview. Closed positions are not advertised to avoid spam.#J-18808-Ljbffr

📌 Information Officer And Lead Information Officer - C$23.3 - C$29.5 An Hour (Winnipeg)
🏢 Government of Alberta
📍 Winnipeg