IT & Business Application Support SpecialistMontreal, Quebec | Information Technology | Reports to VP, BI and OperationsWhat if IT support was about more than fixing the problem in front of you?We're looking for an IT & Business Application Support Specialist who is curious about how things work, enjoys solving problems and doesn't stop at simply getting a user back up and running.In this role, you'll provide day-to-day technology support to our Quebec employees while also supporting CHG's business applications across Canada. You'll work with Microsoft 365 and other workplace technologies, but you'll also get involved in the systems and applications that support how our business operates.And when you encounter something you haven't seen before? That's part of the job.You'll investigate unfamiliar and recurring issues, research solutions, identify ways to prevent problems from happening again and help improve the overall employee technology experience.What you'll be doingSupporting employees with hardware, software, access and technology‐related issuesProviding user support for CHG's business applications and systemsInvestigating unfamiliar, complex and recurring issuesWorking with vendors, internal teams and IT leadership to resolve issuesIdentifying opportunities to improve processes, system use and the employee technology experienceCreating practical guides, FAQs and other resources that help employees solve problemsSupporting technology implementations, upgrades, testing and rolloutsSharing user feedback and recurring issues to help shape better technology solutionsStaying current with emerging technologies, including AI‐enabled tools, and identifying practical opportunities to improve efficiency and user experienceWhat we're looking forYou are someone who:Is technically curious and enjoys figuring things outLooks for the why behind a problem,



not just the immediate fixCan move comfortably between traditional IT support and business applicationsCan explain technical information in a way that makes sense to non‐technical usersIs organized, service‐oriented and comfortable working independentlyKnows when to investigate further and when to elevateIs fluent in both French and EnglishYou'll also bring:2–4 years of experience in IT support, business application support, technical support or a related environmentExperience with Microsoft 365 and common workplace technologiesExperience troubleshooting business applicationsExperience creating technical documentation or user resourcesExperience with ticketing/service desk environments, implementations or process improvements is an assetFamiliarity with applications such as Microsoft 365, SharePoint, Concur, BambooHR, CRM/XRM or similar business systems is an assetITIL or similar service management training is an assetRelevant post‐secondary education or technical training is an assetWhy this role?This is an prospect to work across both technology and the business. You'll support users, learn how our systems connect to our business processes, investigate problems that don't always come with an obvious answer and contribute to making the technology experience better for employees across Canada.If you're the kind of person who hears "I've never seen this before" and thinks "Let me figure it out," we'd like to hear from you.Accessibility & Equal OpportunityCHG is committed to providing an inclusive and accessible recruitment process. If you require accommodation during any stage of the recruitment process, please let us know and we will work with you to meet your needs.CHG is committed to employment equity and encourages applications from all qualified candidates. We welcome applications from individuals of all backgrounds and do not discriminate on the basis of any protected ground under applicable human rights legislation.

📌 It & Business Application Support Specialist (Montreal)
🏢 Charton Hobbs Group
📍 Montreal