GUEST SERVICE REPRESENTATIVE Passion Drives Performance.Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.⯠In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada.⯠InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties. At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment.

A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

The Guest Service

Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date. Shifts are 7am-3pm, 3-11pm and 11pm-7am.

This is a part time role, however we are looking for full availability as we will schedule 2-5 shifts per week depending on business volumes.



We are looking to train in all three shifts as we are a small team and may need some vacation coverage. The duties and responsibilities for the Guest Service Representative include, but are not limited to the following: ~ Complete pre-registration and blocking of rooms for reservations/guest arrival. ~ Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. ~ Use suggestive selling techniques to sell rooms and to promote other services of the hotel. ~ Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. ~ Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures. ~ Post and file all charges to guest, master, and city ledger accounts. ~ Work closely with all hotel departments to improve service delivery and efficiency. ~ Use proper telephone etiquette. ~ Know all safety and emergency procedures, is aware of accident prevention policies. ~ Excellent written and verbal communication skills in English ~ Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations ~ High school graduate or equivalent ~ Availability to work day, evening and night shifts any day of the week including weekends and holidays InnVest Hotels is an inclusive employer.

As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

📌 Guest Services Agent - Full time/Part time (Yarmouth)
🏢 InnVest
📍 Yarmouth