With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of over 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Victoria, BC to Corner Brook, NL.

From roadside inns to luxury urban properties, we are also experientially diverse. At InnVest, our mission is easy – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

To learn more about InnVest Hotels, visit The duties and responsibilities for the Guest Service Representative include, but are not limited to the following: Complete pre-registration and blocking of rooms for reservations/guest arrival. Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures. Post and file all charges to guest, master, and city ledger accounts.

Work closely with all hotel departments to improve service delivery and efficiency. Use proper telephone etiquette.



Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments – cash, debit, and credit and maintain a float.

Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by Hotel. posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required. Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained. Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.

Record and balance staff and house charges. Process city ledger work to accounting. Know all safety and emergency procedures, and is aware of accident prevention policies. Excellent communication skills in English Must be able to speak, read, write, and understand the primary language(s) used in the workplace Excellent organizational, interpersonal, and administrative skills Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations High school graduate or equivalent Availability to work day, evening, and night shifts any day of the week including weekends and holidays InnVest Hotels is an inclusive employer.

As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets;

experience and training;

📌 Guest Services Agent - Full time/Part time (Toronto)
🏢 InnVest
📍 Toronto