Passion Drives Performance. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada.
In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties. At InnVest, our mission is straightforward – to deliver outstanding guest experiences and superior returns on quality hospitality investment.
A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; becomes informed of events/ functions in the hotel during the shift. Checks guests out of the hotel; processes customer payments according to established policies and procedures. promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Handles departmental accounting of monies, receipts, guest accounts and other posts all charges; Issues, controls and releases guest safe-deposit boxes. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken.
Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management
📌 Guest Services Agent - Full time/Part time (Winnipeg)
🏢 InnVest
📍 Winnipeg
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