Relay is a digital banking platform that gives self-made business owners the tools and know-how to be great with money—bringing clarity, confidence, and control to every dollar earned, so they can turn hard work into lasting success. We do this by replacing financial guesswork with real visibility, transforming cash flow from a constant source of stress into a clear signal owners can use to run stronger, more resilient businesses. We’re looking for a Strategic Operations Manager - Partnerships to join our team supporting the Partner Sales team to empower accounting and bookkeeping professionals to better serve their SMB clients.

Joining

Relay means a unique opportunity to make a huge impact by building a category-defining Partner Program from the ground up. As a strategic connector, you'll work with cross-functional teams (Partner Sales, Marketing, Product, Data, RevOps, and Engineering) to deliver enablement, data, and operational tools for our partners to succeed and grow. If you thrive on building scalable systems, simplifying complexity, and equipping others with the tools to win, then Relay is the place for you.

Channel

Strategy & Planning Own the revenue planning process for the A&B; sales channel, including annual planning, quota design, territory modeling, and headcount forecasting. Develop and maintain channel-specific go-to-market frameworks that define how we acquire, activate, and expand relationships with accounting and bookkeeping professionals. Identify and drive strategic growth opportunities within the A&B; segment and present data-backed recommendations to senior leadership to optimize partner sales in alignment with business priorities.

Partner with Sales Enablement to ensure Sales team has the playbooks, tools, and training needed to effectively engage accounting and bookkeeping professionals. Lead pipeline management best practices, deal inspection cadences, and stage conversion optimization using modern B2B go-to-market motions and key revenue metrics.



Build and maintain dashboards and reporting frameworks that provide real-time visibility into channel health, pipeline trends, rep performance, and revenue attainment.

Conduct deep-dive analyses on funnel conversion, churn risk, partner engagement, and seasonal trends specific to the A&B; market. Use data to inform program improvements, partner segmentation, territory management and strategic focus areas Design and maintain a partner-facing dashboard for incentive tracking, performance metrics, and earned rewards, while partnering with RevOps and Data to automate reporting workflows, set topline goals, and integrate performance tracking into internal systems Administer and optimize CRM workflows, data hygiene, and automation relevant to the A&B; channel (e.g., Salesforce, HubSpot). Evaluate and implement tools that improve prospecting, pipeline visibility, and partner relationship management.

Ensure data integrity across all systems that feed A&B; channel reporting. Own and iterate on tools, systems, and processes to improve partner lifecycle management, drive partner engagement and achieve key revenue driving metrics Act as the primary RevOps liaison to the A&B; channel sales team, ensuring alignment between field execution and company revenue goals. Work with Product and Customer Success to surface A&B; partner feedback and inform roadmap prioritization.

You have 4+ years of experience in sales or partner enablement, partnerships, consulting, strategy and business operations, sales operations,



or other sales channel-facing roles Robust analytical skills with the ability to turn complex data sets into clear, actionable insights. Proficient with CRM platforms (Salesforce and HubSpot) and BI/reporting tools (e.g., Metabase, Tableau, Looker, or similar).

Bonus Points

You have experience working with accounting firms, GTM partner programs, or B2B software ecosystems Experience building RevOps infrastructure from the ground up or scaling operations in a high-growth environment. Familiarity with data infrastructure and analytics tools (e.g., Stage 1: A 30-minute Google Meet video call with a member of the Talent team Stage 2: A 45-minute Google Meet video call with the Director, Revenue Operations and the Director, Sales Stage 3: Stage 4: A take-home case study followed by a 60-minute Google Meet video call with our team The annual salary range for this role is $126,000 CAD to $154,000 CAD. For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $140,000 CAD.

For more information on our compensation philosophy and perks and benefits, visit our Candidate Hub . If you’re someone who takes initiative, is comfortable taking risks, and seeks input when needed, you’ll find the freedom here empowering. You’re comfortable building from scratch, iterating as you go, and collaborating to shape the best path forward.

At Relay, everything we do is in service of our mission to help small businesses thrive. Research shows that women-identifying and other marginalized individuals often apply only if they meet 100% of the qualifications. At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority.

We will work with applicants to provide accommodations at any stage of the hiring process.

Disclaimer: For compliance reasons, all offers of employment at Relay are conditional upon a successful background check & employment verification through Certn.

📌 Head of Strategy & Business Operations (Toronto)
🏢 Relay
📍 Toronto