Step into a vital role at Hudbay Minerals as a Help Desk Specialist. This full-time position is essential for providing top-tier IT support, ensuring user satisfaction across multiple locations. In this permanent role, you will report to the IT Manager, focusing on Tier 1 and 2 technical support for hardware and software needs.

You’ll troubleshoot and diagnose issues while enhancing the knowledge database to drive improvements. Your expertise will be essential in cultivating a user-friendly environment within Hudbay's operational framework. Key Responsibilities:

- Provide first-line support and resolve customer technical issues
- Escalate unresolved queries to higher tiers
- Maintain IT employee time and attendance records




- Walk business users through troubleshooting processes
- Document incidents and suggest procedural improvements Requirements:
- 3-5 years of IT support experience in large organizations
- Robust networking knowledge: TCP/IP, DNS, DHCP
- Proficient in Active Directory, Azure, and O365 systems
- Skills in hardware troubleshooting and mobile device management
- Valid British Columbia driver’s license required Bring your technical expertise and exceptional customer service skills to support Hudbay Minerals as a Help Desk Specialist.

📌 Help Desk Specialist at Hudbay Minerals (Princeton)
🏢 Hudbay Minerals
📍 Princeton