The Visual Merchandiser attracts customers by originating display ideas; actioning promotion and sales strategies; producing merchandise displays in windows and showcases, and on sales floor. While supporting the Retail Supervisor with team member management and day to day store operations. This role understands our product stories, features, and store allocations the best.

It is important to establish a foundation of visual excellence that acts as a world-class experience and a springboard to educate staff and increase interaction with guests. Alongside supporting the staff with strong visual displays, also supporting the team in their product knowledge allows us to create a sales experience that empowers our guests to make decisions based on the knowledge we offer them. This role will work closely alongside the Retail Supervisor, Assistant Director, and Inventory team.

An integral part of the team being a key leader, tasking team members, assisting with sales, and customer service. This position will be responsible for all 6 resort retail store locations, village, and all retail employees. Present on the retail floor, as a merchandiser and part of the leadership team, a minimum of 32 hours per week.

Assist the Retail Supervisor in leading staffing matters such as KPI management, team huddles, social event planning, and schedule management. Passionately leads and educates on our product, community, and culture on the retail floor. Creates excitement and FUN for our guests on the retail floor.

Observe strategy and business needs, as well as facilitate training.



Learn all aspects of Lightspeed and assist our supervisors with the training of our retail team, when it applies to till training, barcoding, and stock room maintenance. This position will be participating in the physical counting process to standard and make sure all inventory is counted and counted properly.

Driving Sales Strategy

Identify customer preferences and forecast consumer trends. Evaluate supplier options according to prices, quality etc. Action promotional strategies and forecast sales to prevent stock from becoming stale.

Reporting on key metrics such as daily sales, volume of promotional sales, sales by visual display. Maintain high levels of store signage Along with any other tasks/duties deemed suitable that are required by the Assistant Retail Director, or Retail Director. Minimum one year's work experience in retail / sales management, or an equivalent management role.

Passionately leads and educates on our product, community, and culture on the retail floor. Working knowledge of MS Office (Word, Excel, and Outlook) Ability to multi-task and coordinate ongoing projects, plans and people development. This is primarily an indoor position, but is in a remote, alpine workplace and employees must wear appropriate footwear and layers for the conditions.

This position at times works alone, handles cash, and personal information. This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.

📌 H&M Retail Visual Merchandiser (Banff)
🏢 Sunshine Village
📍 Banff