About the job Imaging Helpdesk Support AnalystIFG is looking for competent Helpdesk Support to provide fast and useful technical assistance to our client's operations. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.The goal is to create value for clients that will help preserve the company's reputation and businessOur client is a video game developer who also has a gaming studio located in the heart of Vancouver, British Columbia, Canada. The team consists of 200+ members from across the globe.TITLE: IT Helpdesk SupportLOCATION: Onsite, Downtown VancouverDAILY Schedule: Full time 40-hour/week position: M-FCONTRACT Type: Ongoing contract based on performanceRESPONIBILITIESIT Helpdesk / Deployment TechnicianThis is a mid-level role for an experienced helpdesk/deployment technicianThis role includes both front-line IT Helpdesk support as well as preparing PCsWork is assigned via ticket queues and verbally by the team managerWill work on-site at the studio alongside the rest of the IT team.PC DeploymentImage and deploy PCs following standard methods and proceduresInstall drivers and applications as needed to complete installations for different scenariosPrepare PCs for new users following directions and documentationHelpdesk SupportProvide studio users with in-person support as well as remote support over TeamsHelp users with various connectivity and productivity issuesNormal OS, Office, Outlook and Teams helpdesk supportResolve basic hardware issues with PCs GPUs, PSUs, and drivesREQUIREMENTSMUST have 3+ recent years of real experience with hands-on PC building and/or Helpdesk during the entire 3-year periodMUST know Microsoft OS and Office stack at an EXPERT levelMUST have recent A+ certification OR demonstrate expert PC support skillsCandidates will be subject to technical screening by IT staff to verify these requirementsThis description aims to convey the general nature and level of work that employees in this position perform. The actual duties, responsibilities, and qualifications may vary based on the assignment.IFG is an equal-opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all.

📌 Imaging Helpdesk Support Analyst (Vancouver)
🏢 International Financial Group
📍 Vancouver