Elevate customer service as the Customer Fulfillment & Compliance Manager at Kruger Products. Manage disruptions and enhance service levels with robust solutions and collaboration.In this pivotal position, you will oversee issue resolution related to supply chain disruptions while working closely with Sales, Logistics, and Customer Service teams. Your role is critical in monitoring compliance metrics and driving continuous improvement with actionable insights tailored for customer needs. Robust analytical skills will support effective issue management.Key Responsibilities:Lead resolution of service disruptions in supply chainsAnalyze penalties and drive cross-team resolutionsWork with Finance to manage chargebacksReport on and monitor key service KPIsDevelop performance insights for internal stakeholdersRequirements:5+ years in supply chain or logistics rolesExpertise in compliance programs and chargebacksProficiency in SAP and customer systemsAbility to manage complex customer portfoliosFluent in English & French preferredLeverage your strong communication and stakeholder management skills to optimize customer fulfillment at Kruger Products.