The Operations Manager coordinates school-wide operational services that support the safe, effective and uninterrupted operation of SJS. The portfolio includes events, health and safety, emergency preparedness, facility rentals, transportation administration, insurance, uniforms, sustainability, access/security coordination and other operational requirements.

Operational

Leadership & Business Continuity Coordinate responses to emerging or unforeseen operational issues affecting students, employees, facilities, programs or continuity of operations. Exercise independent judgment within established policies, budgets and delegated authority, escalating significant risks as appropriate. Support continuity of operations during disruptions involving facilities, transportation, utilities, weather, construction, public-health matters or external events.

Lead assigned cross-functional operational projects, continuous-improvement initiatives and relevant working groups.

Event

Planning and Support Coordinate operational planning and delivery of school events, meetings, performances, professional development days and other activities. Coordinate facility, technology, audiovisual, security, access, furniture, catering and other operational requirements with responsible departments. Coordinate unusual or higher-impact activities such as filming, major community events, external productions and construction-related impacts.

Manage assigned vendors and service arrangements, including required contracts, insurance, approvals and performance follow-up. Identify operational risks, resource constraints or conflicts and resolve or escalate as appropriate. Coordinate the School's operational occupational health and safety program in collaboration with the JOHS Committee, HR, Facilities and School leadership.

Serve as an Employer Representative and/or Employer Co-Chair of the JOHS Committee, as assigned, and complete required WorkSafeBC training. Coordinate committee activities, inspections, training, documentation, corrective actions and required follow-up. Liaise with regulatory authorities, inspectors, consultants and other external resources on assigned OHS matters.

Sustainability and Environmental Operations Support the implementation of operational sustainability initiatives in collaboration with the Sustainability Committee, Facilities, students and employees. Track relevant initiatives and outcomes and identify opportunities for continuous improvement. Coordinate access requirements for events, rentals, contractors, volunteers and other operational activities.

Work with Facilities and other departments to administer temporary and event-related access arrangements. Serve as a secondary operational contact for campus security and participate in the established after-hours escalation process. Coordinate security planning and follow-up associated with events, rentals, filming, construction and security incidents.

Escalate unusual or higher-risk access or security matters appropriately.

Facility Rental Management

Manage the School's facility rental program and serve as the primary administrative contact for renters.



Coordinate availability, building requirements, staffing and operational requirements with Facilities and other departments. Manage renter communications and address concerns relating to conduct, property damage, additional charges or non-compliance.

Maintain accurate rental records and consistent administrative processes. Monitor rental activity, cost recovery and service delivery and escalate unusual or higher-risk arrangements. Verify required insurance documentation from vendors, renters, contractors and service providers.

Maintain insurance records and escalate potential claims, significant coverage questions or unusual requirements appropriately. Responsible for program administration, communication, customer service and cross-department coordination. Administer the student transportation program in collaboration with the Manager, Facilities & Transportation.

Support transportation requirements associated with field trips, athletics, events, extracurricular activities and outdoor education. Coordinate operational requirements arising from major events, filming, construction, road work or municipal projects affecting transportation or campus traffic. Liaise with local emergency services and relevant external agencies.

Support campus traffic-management planning and implementation in collaboration with the Manager, Facilities & Transportation. Coordinate the operational implementation and review of the School's communicable-disease prevention plan and related communications in accordance with applicable requirements. Support the development and implementation of operational safety, emergency-preparedness and violence-prevention procedures within the role's portfolio.

Identify recurring concerns and escalate significant trends or risks appropriately.

Uniforms Management

Manage the School's uniform program in collaboration with School Principals and Finance Team. Manage vendor relationships, procurement, inventory, fittings and distribution. Maintain appropriate administrative processes relating to ordering, inventory and sales.

School-Wide Policies Management Coordinate School policy and handbook administration, including review schedules, approvals, version control, publication and archival records. Work with designated policy owners to support timely review and publication; substantive content and compliance accountability remain with the applicable policy owner. Provide regular operational updates to the Director of IT & Risk Management, including significant projects, risks, vendor matters and service issues.

Liaise with regulatory authorities, parents, local government and other external stakeholders on assigned operational matters.



Coordinate operational requirements associated with Ministry and other regulatory inspections, as assigned. This will include performing the administrative and related tasks or any other responsibilities required to reasonably meet the needs of St.

On rare occasions where there are urgent needs at the School, an employee may be assigned to temporarily backfill role(s) critical to the school’s operations and business continuity. Effective planning and delivery of School events, projects and operational initiatives. Accurate operational records, effective workflows and demonstrated continuous improvement.

Robust cross-department collaboration, sound judgment and appropriate escalation of operational risks Post-secondary degree, diploma or equivalent combination of education and relevant experience in business administration, operations, facilities, emergency management, risk management, project management or a related field. ~Demonstrated experience in project management, emergency/crisis response, vendor management and cross-functional coordination. ~ Knowledge of applicable safety and regulatory requirements; project-management training or certification is an asset. Respect, dignity, and inclusion for all members of the community. Flexible, adaptable, and can embrace changes.

Demonstrated ability to provide training, guidance and operational leadership to employees across diverse professional functions. Strong organizational, administrative, and interpersonal skills, with proficiency in productivity suites such as Google Workspace and Microsoft Office. Full-Time Permanent role On-site This position requires flexibility to support School operations, including scheduled evening events and occasional early-morning and weekend commitments.

Hours of work and any applicable overtime requirements will be administered in accordance with applicable legislation, the employee's employment agreement, and SJS policy.

Reports To: Director of IT and Risk Management Junior and Senior School Principals; Manager, Facilities & Transportation; City of Vancouver, Parks and Recreation, transportation and facilities vendors, Film and movie companies, faculty, non-teaching employees. The successful candidate will be required to complete child abuse prevention training, concussion training, Level 1 first-aid training provided by St. Clearance on criminal record checks for vulnerable sector is a condition of employment.

Ability to attend off-site activities and work occasional evenings, early mornings and weekends as operationally required. Our Commitment to Equity, Diversity, and Inclusion We believe that diversity of backgrounds, identities, lived experiences, and perspectives strengthens our school community and enriches learning for our students. Our commitment to equity and inclusion aligns with the values of the International Baccalaureate, including respect, intercultural understanding, and global citizenship.

We are committed to providing an inclusive and accessible recruitment process, and reasonable accommodations are available upon request throughout all stages of hiring.

📌 Housing Business Operations Lead (Vancouver)
🏢 St. John's School
📍 Vancouver