About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Knowledge Management Expert

Type: Contract

Compensation: $70–$90/hour

Location: Remote

Role Responsibilities

- Evaluate answers from enterprise search and workplace AI tools on HR topics within your area of expertise.
- Judge whether answers are tied to sources and cite them correctly.
- Assess whether results respect each user's access permissions.
- Identify stale or conflicting content across knowledge sources.
- Distinguish retrieval misses from reasoning errors.

Qualifications

Must-Have

- 5+ years of active HR practice with demonstrated expertise in a specific HR domain .
- Currently in an HR , People Ops , Payroll , or HR Systems role at a technology company.
- Regular hands-on use of at least one enterprise search or workplace AI assistant (e.g., Glean , Workday Assistant ,



Sana , Microsoft 365 Copilot / SharePoint search , Guru , Coveo , Moveworks , ServiceNow AI Search ).
- Hands-on experience using Workday HCM as an end user.

Preferred

- Experience owning or curating HR knowledge content in Confluence , ServiceNow KB , Workday Help , or similar.
- Currently an active HR practitioner rather than consultant-only.
- SHRM-CP , SHRM-SCP , PHR , or SPHR certification .
- Workday Pro certifications in relevant modules.

Application Process (Takes 20–30 mins to complete)

- Upload resume
- AI interview based on your resume
- Submit form

Resources & Support

- For details about the interview process and platform information, please check:
- For any help or support, reach out to: [email protected]

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this prospect.

📌 HR Knowledge Management Specialist (Toronto)
🏢 Mercor
📍 Toronto