DILFO is proud to be trusted by the Ontario construction community to deliver the best for our clients’ needs. We design, install, and provide maintenance for HVAC, heating, cooling, refrigeration, and plumbing systems for large scale projects across different industries. Our team of skilled individuals shares a vision of building with integrity and collaboration to bring quality and innovation to our work every day, and we are honoured to have been recognized by the Ottawa Business Journal as one of Ottawa’s Best Places to Work five years in a row.

DILFO has a strong team culture that heavily invests in team member wellness and our community. We host regular social events including Pub nights, golf day, pizza Fridays, and more. We are extremely invested in our local community, partnering with the YMCA for the Cycle for Solid Kids and other programs, donating to the Ottawa Food Bank, partnering with Boys and Girls Club Ottawa to create opportunities for young people, and donating to charities our team members support.

Health and Dental Benefit plan Employee Assistance Program that includes virtual medicine Corporate program through Good Life Fitness Discretionary bonus program The Service Manager is responsible for the overall planning, coordination, execution, and evaluation of the HVAC Service Division. The role manages and directs service technicians to support effective service delivery and maximize the utilization of technician resources.

The Service

Manager provides overall people leadership for the HVAC Service team, including setting expectations, managing performance and accountability, addressing employee concerns, and supporting development.

The Service

Manager partners with the Service Foreperson on technical coaching, training, and assessment where trade-specific expertise is required.

The Service

Manager’s duties include, but are not limited to:



Interpret contract terms to workers and clients. Communicate with Technicians to describe the project scope and objectives, specifications for deliverables, and changes. Review service work orders to ensure completion and technical compliance.

Review will be conducted in a timely manner to reflect billing timeline goals. Coordinate and schedule safety training with Manager, Health and Safety. Maintain customer satisfaction by investigating concerns, implementing corrective actions, and communicating with the customer.

Work closely with Account Management team to identify new opportunities with existing clients. Work with Service Foreperson to implement quality control programs; continually identify areas of improvement in service processes and adjust as required. Determine causes and/or potential causes for deviations from planned performance; Assist HVAC Director with feedback related to short-term and long-term planning.

Plan and execute larger projects and equipment replacement jobs. Oversee technician and apprentice development, working with the Service Foreperson to assess technical capabilities, identify skill gaps, and coordinate appropriate coaching and training. Identify and recommend opportunities for manufacturer training that are aligned with current portfolio.

Work with Dispatcher to identify proper resources for contracts and service calls.

Perform Quarterly

Reviews with Service Technicians. Participate in HVAC L10 Meetings.



Develop site specific information database relevant to technicians and coordinate data entry with Service Coordinator/Dispatcher. HVAC technology degree or diploma Local Operating Engineer's License or Trade License, Systems Maintenance Administrator (SMA), or Real Property Administrator (RPA), considered an asset. 10+ years’ experience within a commercial HVAC ~ Demonstrated success in managing service processes, managing and leading complex teams of technicians, sub-trades and suppliers. ~ Experience in ensuring safe, environmentally responsible, efficient, and effective projects. ~ Proven experience in project planning, risk management, change management Knowledge and Technical Skills Public safety and security, relevant equipment, policies, procedures and strategies to promote effective safety operations for the protection of people, data, property.

Business and management principles involved in planning, resource allocation, human resources, production methods, and coordination of people and resources Ability to read and understand blueprints, drawings, and construction contract documents Microsoft Excel, Word, Outlook, Adobe; Knowledge of ERP and CRM software Strong knowledge of HVAC principles and specific manufacturer sequence of operations.

Physical & Environmental Requirements: Primarily office-based role with prolonged computer use. Sitting for prolonged durations, especially when performing computer-based tasks. Manual dexterity for tasks such as typing and handling system-related tools or equipment.

Accommodations for disabilities are available, where needed, upon request. DILFO uses artificial intelligence as part of the screening process. Recruitment agencies should not submit resumes in response to this posting to DILFO employees or any associated company location.

📌 HVAC Service / Operations Manager (Ottawa)
🏢 Dilfo
📍 Ottawa