About UniUniUniUni is an international leader in last-mile logistics, delivering tens of millions of parcels annually across Canada and rapidly expanding in the United States. Founded in 2019, UniUni's tech-driven innovation and crowdsourcing delivery model offer fast, economical, and reliable services to local, domestic, and international e-commerce clients.Monitor and track last-mile delivery quality, including key metrics such as scanning rate, delivery success rate, and timeliness; provide customized performance reports to clients.Efficiently respond to customer inquiries and handle service tickets to ensure timely resolution.Assist in handling exceptions and disputes.Build and maintain strong team-oriented relationships between clients and internal teams (e.G., operations, product, sales).Use data analysis to identify issues in service processes, drive continuous improvement,
and generate regular reports.Support cross-time zone communication and overtime work during peak seasons of e-commerce logistics.Strong Mandarin and English communication skills (both written and spoken), capable of engaging effectively with China based and overseas clients.Experience in logistics, particularly in e-commerce logistics, is preferred.Strong customer service mindset, problem-solving skills, and ability to work under pressure.Proficient in data processing and analysis; skilled in Excel for data modeling and reporting.Excellent cross-functional collaboration and time management skills, with the ability to multitask effectively.Experience in stakeholder management or team collaboration is a plus.