Pager Duty (NYSE: PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust Pager Duty to help them deliver a perfect digital experience to their customers, every time. Teams use Pager Duty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on Pager Duty to succeed with Digital Transformation, Cloud Migration, and Dev Ops Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, Door Dash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.We are seeking a technical and customer-focusedSolutions Consultantto join our team. The Solutions Consultant will be responsible for understanding customer business environments, actively identifying potential roadblocks, and providing thoughtful solutions that leverage Pager Duty’s products. They will run the technical discovery process and provide guidance, relationship-building, and support throughout the sales process to ensure customer success.As a Solutions Consultant at Pager Duty,



you’ll sit at the nexus between pre-sales, sales, and customer experience and success. You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service. You will build robust, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize Pager Duty's capabilities.Key responsibilitiesActively identify potential roadblocks and provide thoughtful, technical solutionsRun technical discovery processes to understand customer environments and potential technical landminesDesign integrations to provide seamless implementation with the customer's current technology stackSupport sales cycles by handling technical questions in RFPs, RFIs, and security questionnairesBreak down complex technical concepts and clearly articulate Pager Duty's business value to stakeholders from Dev Ops engineers up to C-level executivesSupport one of our over 375+ native integrations to help customers realize and optimize Pager Duty’s capabilitiesPartner with sales, product, and cross-functional teams with a focus on growth and exceptional customer serviceManage multiple tasks independently and collaboratively using project management and

📌 Senior Solutions Consultant (Toronto)
🏢 PagerDuty
📍 Toronto