The Technical Enablement Specialist strengthens the technical proficiency and operational readiness of internal teams while supporting company-wide onboarding efforts. They work cross-functionally to ensure that technical knowledge is accurately captured, well-documented, and effectively transferred across the organization. This position bridges the gap between product knowledge, operational execution, and instructional design —helping translate technical complexity into clear, actionable learning for diverse audiences.

Co-facilitate live onboarding sessions for new hires across the company, delivering platform training tailored for both technical and non-technical participants. Research recent and updated platform features, collaborating with subject matter experts to translate them into clear documentation, tutorials, and training materials. Design and maintain enablement assets such as reference guides, walkthroughs, internal Smart Courses, and scenario-based learning modules.

Partner with Product Support, Implementation, Product, and Client Services teams to align on feature releases, process changes, and training needs. Collect and analyze feedback from training participants and stakeholders to continuously improve content, clarity, and delivery. Assist in defining and standardizing internal documentation and learning content to ensure consistency and scalability.

Maintain an active understanding of the Paymentus platform and operational workflows to ensure enablement materials remain current and accurate. Support the creation of client-facing knowledge resources in partnership with Technical Writing and Customer Success. Bachelor’s degree in information technology, education, communications, or a related field preferred. 2–4 years of experience in product enablement, technical training, or documentation for SaaS or enterprise software.

Proven ability to translate complex technical concepts into clear, engaging materials for varied audiences. Familiarity with web technologies, APIs, and general troubleshooting workflows.

Experience in fintech,



SaaS, or customer support operations is a plus. Competitive salary and bonus structure Group Health & Dental Benefits plan Corporate discounts on services This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

This role requires sitting or standing at a computer workstation for extended periods of time. This is a full-time position. Days and hours of work are Monday through Friday, 40 hours per week. Occasional evening and weekend work may be required as job duties demand.

Travel

No travel is required for this position. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

📌 Information Technology Support Technician (Richmond Hill)
🏢 Paymentus
📍 Richmond Hill