Be part of The Home Depot's commitment to customer excellence as a Contact Centre Project Experience Specialist in Toronto. This role emphasizes exceptional bilingual communication and project coordination.As a key player on a 12-month contract, you'll focus on enhancing the customer experience throughout their project journey. The role demands solid organizational skills and the ability to manage multiple projects effectively. You'll collaborate with partners and ensure clear communication with customers to foster loyalty and satisfaction.Key Responsibilities:Manage customer communications regarding project statusesCoordinate multiple projects to meet timelinesWork collaboratively with stakeholders to streamline processesMonitor project risks and ensure retention strategiesDrive improvements to enhance project experiencesRequirements:Minimum 3-5 years of project management experienceMust be fluent in both French and EnglishBackground in call centre operations preferredExceptional organizational and time management skillsExperience with SAP ERP & COM is advantageousUtilize your project management skills to enhance customer journeys and satisfaction at The Home Depot.

📌 Contact Centre Project Experience Specialist (Toronto)
🏢 The Home Depot
📍 Toronto